Help Tips

The Help interface contains the following tools:

Name	Tool	Description
Search		Enter a word or phrase in the text box, then click Search or press Enter on your keyboard. Click All Files to filter your search to find topics only related to Self Service or Service Desk users.
Contents		Shows the table of contents for the online help.
Index		Contains an index of the online help.
Glossary		Contains a list of terms used throughout the application. Glossary terms are also defined within online help topics.
Features		Contains a list of HEAT features.
Print		Sends the current page to your printer or saves to your computer as a PDF file. Pages are printed with all headings expanded.
Expand All		Some pages contain collapsed headings to make the topic more readable. Expands all headings within a topic, or you can choose to expand them one at a time. Click again to collapse all headings.
Remove Highlights		After searching for a keyword or phrase, the online help system highlights the text within each topic. Click this button to remove the highlights.
Send Feedback		Sends FrontRange an email if you have comments or suggestions about the documentation.
Administrators		Lists topics that are specifically pertinent to administrators.
Service Desk Users		Lists topics that are specifically pertinent to Service Desk users (such as Service Desk Analysts and Service Desk Managers).
Self Service Users		Lists topics that are specifically pertinent to Self Service users.
New Features		Displays a list of the latest features.
Help Tips		Accesses this topic explaining how to effectively use the online help.
Previous		Moves to the previous topic.
Next		Moves to the next topic.

The online help uses a powerful search tool to enable you to find exactly the information you need.

Search for Help

Enter a word or phrase in the Search bar, then click Search or press the Enter key on your keyboard.

The first time that you perform a search, the help system builds an index. This might take a minute. Subsequent searches are almost instantaneous.

The results appear, ranked by the most likely topic first. The first sentence of the topic also appears, helping you to decide if the topic is relevant. Search is not case sensitive.

Sample Search Results

Ranked Search Results

The search results are listed in ranking order based on the number of times the search words occur in the topic and if the search word is contained in the topic title. This helps to make the search more relevant to the information you are actually trying to find.

Partial Word Search

The online help search supports partial word search. For example, if you enter Incid, the search returns all topics containing this character combination, such as incident, incidents, incidentally, and coincidental. You can enter a word in the singular case (for example, alert or dependency), and search finds the plural form (for example, alerts or dependencies).

This online help uses the following conventions:

Convention	Definition and usage
Bold	Text that displays in a GUI element such as a menu item, button, or element of a dialog box, and command names are shown in bold. For example: Click Edit from the toolbar.
Italic	States appear in italics. For example: The status is set to Approved.
Monospace	Commands, command-line output, and file names are in monospace type. For example: Execute setup.exe to install the software.
[]	Square brackets surrounding a command-line argument mean that the argument is optional.
|	Vertical bars separating command-line arguments mean that only one of the arguments can be used.
	Note: Describes related, parenthetical information, such as an explanation, tip, comment, or other useful, but not imperative information.
	Caution: Describes mandatory information about an action that could cause a loss of data.
	Warning: Describes mandatory information, but is not data-critical.

Many images and illustrations are quite large, so they have been included in this online help as a thumbnail image (a small image with a border). This makes it easier to read the help text. Simply click the thumbnail to view the image in full size. You can view multiple images on a page simultaneously.

The online help uses Google Translate. Although the translation quality is not optimal, you should be able to discern what to do in most situations.

The translate button appears in the upper right corner of the page. . If this button does not appear, further action is required to use this feature.

• FireFox: From the address bar, click the Security button, then from the Keep Blocking section, choose Disable Protection on this Page.
• Chrome: From the address bar, click the Security button, then click Load unsafe script.
• Internet Explorer: No action needed. Do not select Show friendly HTTP error messages.
• Safari: No action needed.