Administer > Scheduling > Schedule Entry

* * * New or Improved for 2014.1 * * *  Schedule Entry

The Schedule Entry workspace enables you to create a variety of schedules to be used in different functions, such as using time zones within the time object. These schedules appear in a drop-down list within corresponding workspaces. The schedule must be created in Schedule Entry before it will appear in other places.

Time zone is not yet available in the request offering time control. This will be considered in a future release.

Access Schedule Entry

Within either the Service Desk Console or the Configuration Console, log in as an administrator and open the Schedule Entry workspace. A list of schedules appear. Several default schedules come with HEAT, but you can modify these or create your own schedules. See Default Schedules.

Double-click an item from the list to view details.