Mobile

HEAT can be viewed on mobile devices through a browser. All user functions operate the same as on a desktop browser. We recommend access to as large a screen as possible; therefore a tablet is more practical than a smart phone for using HEAT. See Client Computer Requirements for information on compatible browsers.

Touch devices do not support the double click function. To select records from a grid, either enable the link column in the grid view definition, or place a Go To button on the grid toolbar.

Many mobile devices do not support Adobe Flash. If the device being used does not support Adobe Flash, dashboard charts are not visible.

HEAT is also available on iPad and iPhone through the Mobile Client app, available for free download from the Apple app store. You can view relevant records such as incidents, task assignments, employees, and change approval requests.

FrontRange Mobile Apps

• You can create new records and view or edit information on these forms, if they are available to your role and defined in the layout permissions.
• You can execute quick actions, and view related records and attachments.
• You can make phone calls and send emails to contacts.

The following procedures are for configuring user access through the Apple app.

Accessing HEAT Mobile Client

HEAT can be accessed from mobile devices, including iPhone and iPad, with business object information displayed in forms that are managed according to role.

If users are receiving error or redirection messages, ensure they are running the latest iOS.

1.

After you log in, select the role to use. You might only have one role.

2.

Swipe to view different workspaces, such as a list of records, record details, and related items.

3.

Click a record to view its details.

4.

Filter the number of records you want to view. Click the Filter icon in the upper right corner, then select the filters.