Canceling a Workflow Awaiting Approval
You can cancel a request, change, incident, or other object while it is in the pending approval state.
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1.
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Within the Service Desk Console, open the workspace (for example, change), then open the record that is waiting for approval (pending approval). |
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2.
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From the Status field, choose Cancelled. |
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3.
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Click Save  from the toolbar.
The Cancellation Reason window appears. |
Enter Cancellation Reason
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4.
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Enter a reason for the cancellation, then click OK. |
The system cancels the request and terminates the approval workflow.
