Defining an Approval Block for the Service Request Business Object
Determining the Approver Field
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1.
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Within the Configuration Console, click Business Objects, then select ServiceRequest. The Service Request Details page appears. |
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2.
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Click the Object Fields tab. The service request fields are listed. |
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3.
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Click DefaultApprover. The DefaultApprover field is a pick list and it uses the list name Contacts in Contact Store. |
Default Approver Pick List
Determining the Pick List Value
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From the Home tab, click Pick Lists. The pick lists are listed. |
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Click LoginID of Employee. The Validation List page appears. |
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The value of the List Name field is LoginID of Employee. |
Validation List
Creating an Approval Workflow
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1.
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From the Home tab, click Business Objects, then select ServiceRequest. The Service Request Details page appears. |
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2.
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Click Workflows. The workflows are listed. |
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3.
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Click Add New. (Optional. You can modify an existing workflow instead.) The Add New Workflow page appears. |
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4.
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Enter information as needed in the following fields: |
| Business Object |
Service request. |
| List Name |
A unique name for the workflow. Do not use spaces. |
| Display Name |
The name as it appears in a form. |
| Description |
A description of what the workflow does. |
Add New Workflow Page
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5.
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Click Save. The workflow page appears. |
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6.
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Click Add Version. The Workflow Editor appears. |
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7.
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Drag and drop the Get Approval block onto the Workflow Editor. |
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8.
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Double-click the Get Approval block header and set the following |
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9.
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Select User from Context BO field/Service Request Parameter and select LoginId from the drop-down list. |
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Because contact group is not an object field by default in the service request business object, this use case describes specifying a default approver from the business object in context option and not from a contact group from a business object in context.
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Get Approval
Now the service request workflow is set up to get approval from the owner of the organization to which the request offering is published.
