Open topic with navigation

Reference > Default Templates

Default Templates

These templates can be used for creating objects.

ClosedDefault Incident Templates
ClosedAccount Lockout -- Domain
Field Description
Status Active
Service Desktop service
Category Account lockout
Urgency Medium
Impact Medium
Summary Cannot log into Windows
ClosedAccount Lockout -- HR System
Field Description
Status Active
Service HR system
Category Account lockout
Urgency Medium
Impact Low
Summary Cannot log into performance review system
ClosedBackup Failure
Field Description
Status Logged
Service Data Service
Category Data Loss
Urgency Medium
Impact Medium
Summary Daily backup failure
ClosedCannot Access Shared Drive
Field Description
Status Active
Service Desktop Service
Category Network Folder Failure
Urgency Medium
Impact Medium
Summary Cannot access shared drive
ClosedCannot Open Microsoft Outlook
Field Description
Status Logged
Service Email Service
Category Client Failure
Urgency Medium
Impact Low
Summary Cannot open Outlook
ClosedDesktop Application Failure
Field Description
Status Active
Service Desktop Service
Category Application Error
Urgency Medium
Impact Medium
Summary Desktop application failure
ClosedEmail Access on Mobile Device
Field Description
Status Active
Service Mobile Communication
Category Connection failure
Urgency Medium
Impact Low
Summary Email problem on mobile smart phone
ClosedNo Dial Tone on My Phone
Field Description
Status Active
Service Desktop Service
Category No Dial Tone
Urgency High
Impact Low
Summary No dial tone on my desktop phone
ClosedPC is Very Slow
Field Description
Status Active
Service Desktop Service
Category Performance issue
Urgency Medium
Impact Low
Summary PC is very slow
ClosedPrinter out of toner
Field Description
Status Active
Service Desktop Service
Category Printer failure
Urgency High
Impact High
Summary Printer out of toner
ClosedPrinter Paper Jam
Field Description
Status Active
Service Desktop Service
Category Printer failure
Urgency High
Impact High
Summary Printer is jammed
ClosedVoicemail Problem
Field Description
Status Active
Service Desktop Service
Category Telephone failure
Urgency Medium
Impact Low
Summary Voicemail problem
ClosedVPN Connection Failure
Field Description
Status Active
Service Mobile Communication
Category Connection failure
Urgency High
Impact Low
Summary VPN connection failed
ClosedDefault Change Templates
ClosedCreate Mail Archive for MS Exchange Mail Folder
Field Description
Team Change Management
Status Logged
Type Standard
Category Storage
Justification Scheduled maintenance
Urgency Low
Impact Low
Summary Create mail archive for Microsoft Exchange mail folder
Description Standard change: Create mail archive for Microsoft Exchange mail folder
ClosedInstall Approved Software Package
Field Description
Team Change Management
Status Logged
Type Standard
Category Software
Justification Enhancement
Urgency Low
Impact Low
Summary Install approved software package
Description Standard change: Install approved software package
ClosedMS Security Patch Install for Windows Servers
Field Description
Team Change Management
Status Logged
Type Standard
Category Software
Justification Enhancement
Urgency Low
Impact Low
Summary Microsoft security patch install for Windows servers
Description Standard change: Microsoft security patch install for Windows servers
ClosedReplace Printer Accessory
Field Description
Team Change Management
Status Logged
Type Standard
Category Network Device
Justification Scheduled maintenance
Urgency Low
Impact Low
Summary Replace printer accessory
Description Standard change: Replace printer accessory
ClosedServer Reboot
   
Team Change Management
Status Logged
Type Standard
Category Computer
Justification Unscheduled maintenance
Urgency Medium
Impact Low
Summary Server reboot
Description Standard change: Server reboot
ClosedServer Relocation
Field Description
Team Change Management
Status Logged
Type Standard
Category Computer
Justification Enhancement
Urgency Low
Impact Low
Summary Server relocation
Description Standard Change: Server Relocation
ClosedStandard
Field Description
Team Change Management
Status Logged
Type Standard
Urgency Medium
Impact Medium
ClosedUpdate Antivirus Files
Field Description
Team Change Management
Status Logged
Type Standard
Category Software
Justification Enhancement
Urgency Low
Impact Low
Summary Update antivirus definition files
Description Standard change: Update antivirus definition files
ClosedEmergency
Field Description
Team Change Management
Status Logged
Type Emergency
Urgency High
Impact High
ClosedMajor
Field Description
Team Change Management
Status Logged
Type Major
Urgency Medium
Impact Medium
ClosedMinor
Field Description
Team Change Management
Status Logged
Type Minor
Urgency Low
Impact Low
ClosedSignificant
Field Description
Team Change Management
Status Logged
Type Significant
Urgency Medium
Impact Medium
ClosedDefault Release Templates
ClosedEmergency
Field Description
Status Draft
Type Emergency
Team Release Management
Urgency High
Impact High
ClosedMajor Master Location-Based Release
Field Description
Status Draft
Type Major
Scope Master
Phase Location-based
Team Release Management
Urgency Medium
Impact Medium
ClosedMajor Master Feature-Based Release
Field Description
Status Draft
Type Major
Scope Master
Phase Feature-based
Team Release Management
Urgency Medium
Impact Medium
ClosedMajor Phase Feature-Based Release
Field Description
Status Draft
Type Major
Scope Phase
Phase Feature-based
Team Release Management
Urgency Medium
Impact Medium
ClosedMajor Phase Location Based Release
Field Description
Status Draft
Type Major
Scope Phase
Phase Location-based
Team Release Management
Urgency Medium
Impact Medium
ClosedMajor Standalone Release Template
Field Description
Status Draft
Type Major
Scope Standalone
Team Release Management
Urgency Medium
Impact Medium
ClosedMinor Release Template
Field Description
Status Draft
Type Minor
Team Release Management
Urgency Low
Impact Low
ClosedOffice 2010 Deployment
Field Desciption
Project Name Office 2010 deployment
Description Office 2010 deployment
Status Draft
Type Major
Team Release Management
Urgency Medium
Impact Medium
ClosedWindows 7 Migration
Field Description
Project Name Windows 7 Migration
Description Windows 7 Migration
Status Draft
Type Major
Team Release Management
Urgency Medium
Impact Medium
ClosedWindows Server 2008 Security Patch Deployment
Field Description
Project Name Windows Server 2008 security patch deployment
Description Windows Server 2008 security patch deployment
Status Draft
Type Major
Scope Standalone
Team Release Management
Urgency Medium
Impact High
ClosedDefault Problem Templates

The problem object does not include any default templates.

 

Topics

Change Management

Incident Management

Release Management

Copyright © 2011-2014 FrontRange Solutions USA Inc. | All Rights Reserved