Searchable Attachments
You can attach a document to a knowledge article that can be found during a search. This document is enabled for a full text search. File formats supported are txt, doc, docx, xls, xlsx, and pdf. Other formats can be attached here, but will not be searchable.
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Ensure that your Microsoft SQL server is enabled to search PDF files, if you plan to use this feature. |
You can only attach one searchable document to a knowledge article at a time. If you attempt to upload another document, the original document is replaced by the new document.
Attaching a Searchable Document
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Within the knowledge article, under the Details tab, select Upload next to Add Searchable Document. The file navigation window opens. |
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Navigate to a document and click Open. The file is uploaded and the truncated file name appears. |
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Click Save from the toolbar.
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Viewing a Searchable Document
You can view a searchable document within a knowledge article.
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Within the knowledge article, under the Details tab, click the document title. The Opening window appears. |
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Select an application (such as Microsoft Word) and click OK. The file is downloaded to your local drive and opened for reading. |