The CI Map

1.

Log into the Service Desk Console as an administrator or Configuration Manager, then open the configuration item or CI Service workspace. The list of objects appears.

2.

Double-click the object from the list. The record details appear.

3.

Click CI Map. The CI map appears for the selected service. The following shows a web hosting service map.

Sample CI Map for Web Hosting Service

4.

Under View Options, choose a horizontal or vertical layout.

5.

Under View Options, select Always show relation to show the relation between items on the map.

6.

Select the number of levels to view. In large maps, you might only want to view one or two levels.

7.

Select an item on the map to view the record details.

8.

To center the map on a specific item, right-click the item, then choose Centralize and Redraw.

To view the potential impact of an outage, right-click a configuration item block in the map and choose Show outage impact.

Configuration Item Block Pop-Up Menu

The impact of an outage is shown.

Sample Outage Impact

	This service is disabled.
	This service is impacted.

To revert to the original view, right-click a configuration item block and choose Hide Outage Impact.

Use the Map Tree tab to view upstream and downstream relationships to a given configuration item.

1.

Within a configuration item record, select the CI Map Tree tab. Configuration items that are downstream to the current configuration item are listed on the left side, while upstream configuration items are on the left.

Sample Configuration Item Service Map Tree

For outage purposes, consider that a downstream configuration item is dependent on the current configuration item, while the current configuration item is dependent on the configuration items that are upstream to it.

Link or unlink upstream and downstream relationships to a given configuration item under the Map Tree tab.

1.

Within a configuration item record, select the Map Tree tab.

2.

Click Link under the downstream or upstream relationship. The relationship window appears.

3.

Select the relationship you want to link, then click Link.

The configuration item record that you selected appears in the tree view. If there are configuration items that are related to the configuration item record you selected, these appear as parents or children (as defined when the configuration items were linked) to the configuration item in the tree.

Using the CI Named Rel Data workspace, you can add verbiage to define logical relationships between configuration items. This verbiage appears on the CI map viewer, showing how one configuration item is related to another (for example, hosted on, connects to, runs on, and so on).

For example, a child record connected to a parent record (upstream) contains the verbiage hosted on, while the parent record connecting to a child record (downstream) contains the verbiage hosts.

1.

While logged into HEAT as an administrator or Configuration Manager, open the CI Named Rel Data workspace. The list of relationships appears.

2.

Double-click a record. The CI Named Rel Data edit window appears.

3.

Change the labels as needed. For example, you could change hosted on to hosted by.

4.

Click Save from the toolbar.

The relationship name appears when you define a CI map.

Using the CI Named Rel Constraints workspace, you can define logical relationships between parent and child configuration items. When you search for a configuration item to link while defining a CI map, the only results that appear are the configuration item types that you define can logically link to the configuration item that you are mapping from (for example, a workstation configuration item or computer configuration item can be a child of a server configuration item, but the server configuration item cannot be a child of a workstation or computer configuration item).

1.

While logged into HEAT as an administrator or Configuration Manager, open the CI Named Rel Constraints workspace. The list of constraints appears.

Configuration Item Named Rel Constraints Workspace

2.

Click New. The CINamedRelContraints form appears.

3.

Enter information into the fields.

4.

Click Save from the toolbar.