Time Zone Examples
Creating a Time Zone
|
All time zones are included in HEAT by default. You can create your own time zone or edit an existing time zone. |
This example shows how to create a time zone.
| 1. | Log into HEAT as an administrator and access the Configuration Console. |
| 2. | From the Service Desk Configuration toolbar, click Business Objects. The Business Objects Overview page appears. |
| 3. | Click Incident. The Incident - Business Object Details page appears. |
| 4. | From the toolbar, click Object Fields. The object field list appears. |
| 5. | Click Add New. The Add New Field page appears. |
| 6. | Click Date/Time. The Property Details page appears. |
| 7. | Enter the following properties: |
| Field | Description |
|---|---|
|
Property |
MYT |
|
Display Name |
Malaysia (Kuala Lumpur) |
|
Description |
time zone for Kuala Lumpur |
|
Type Specific Information |
Ensure all options are selected: Hold Date, Hold Time, TimeZone |
| 8. | At the bottom of the page, click Add This Field. The field appears in the field list. |
| 9. | Click Save. This adds the field to the business object. |
| 10. | Go to the Service Desk Console. |
| 11. | From the workspace selector, choose More > Timezones. A list of time zones appears. |
| 12. | From the list, double-click the time zone that you just created (Malaysia). The time zone edit page appears. |
| 13. | Select the following: |
| Field | Description |
|---|---|
|
Is Enabled |
Allows it to appear in the list control. |
|
Time Diff |
Enter 480 (Kuala Lumpur is + 8:00 UTC). |
|
Sort Order |
Enter 2. |
| 14. | Click Save. |
| 15. | Click List View. Your time zone appears in the list. |
The new time zone now appears on any forms to which it has been added.
Adding a Time Zone to a Form
This example shows how to add a time zone control to a form.
| 1. | Within the Configuration Console toolbar, select Business Object, then choose Incident. |
| 2. | From the toolbar, select Forms. The available forms appear. |
| 3. | Select Incident (Incident.Approval). The form workspace appears. |
| 4. | Open the Incident list, then open Fields. The list of fields appears. |
| 5. | Scroll down to Malaysia, then drag it onto the form. |
| 6. | Select the field in the form to activate properties box. |
| 7. | In the Width property, enter 55. The Your Local Time field widens. |
| 8. | Click Save and close your tabs. |