Creating a Custom Problem Status
You can create a custom status for a problem, and determine the order of transition for the custom state.
Problem Status Transitions
By default, a problem is constrained by the different states in its lifecycle. For example, when a problem is in the logged state, the next state is investigation. From investigation, it can be set to identified. (See Default Problem State Transitions for a list of the problem states.)
Adding a Custom State to the List of Problem States
Follow these steps to add a custom state to the list of problem states that is available in HEAT:
| 1. | Within the problem record, click Edit in the Status field. The Status window appears. |
| 2. | Click Add. The New Problem Status Workflow window appears. |
| 3. | Enter information into the fields. |
--fields--
| Field | Description |
|---|---|
| Current Status | The current status. Probably logged. |
| Next Status | The name of the new status. |
| Sort Order | The number of the order the current status should be. |
| 4. | Click Save. |
| 5. | Choose the new status to add it to your problem. |
| 6. |
Click Save  from the toolbar.
|
All new problems now have the new status available from the drop-down list.