* * * New or Improved for 2013.2 * * * Transaction Audit Log
The Transaction Audit log lists create, update, and delete events that are enabled per business object class. It also allows views of business object details to be logged. View logging is enabled per form or form-view.
Each Transaction Audit log includes the following fields:
- Event type (create/view/update/delete)
- Event date/time
- User login ID
- User role (administrator only)
- Object type
- Object name/ID
- Client address
- View type (form or form view: administrator only)
- View name (administrator only)
Viewing Transaction Audit Logs
| 1. | From the Service Desk Console, open the Transaction Audit Log workspace. The list of transaction events appears (if any). |
| 2. | Double-click an item from the list to view details. |
| 3. | Click Go To to view the object record. |
| 4. | To remove a log from the list, select it, then click Delete from the toolbar. The log is no longer on the list of logs. |
Configuring Transaction Audit Logs
To enable transaction logging, within the Configuration Console, ensure that the following items are set:
| Workspace | Set this |
|---|---|
| The Business Object Detail page | Select Audit Creates/Updates/Deletes. |
| The Form Editor | Select Audit Views. |
| Layout FormView Editor | Select Enable Object View Auditing. |
The Transaction Audit log uses three global constants (see Default Global Constants):
-
MaxTransactionAuditLogAge
- DisableDataViewLogs
- DisableDataChangeLogs
Advanced Search Options
For a description of the saved searches, see Default Saved Searches for Transaction Audit Log.
You can perform an advanced search if you create a relationship using the FRS_GlobalAuditLog.ParentLink field. The following is an example using a relationship to incident.
Transaction Audit Log Advanced Search
By default, you can only select audit logs by information collected in the log itself. If you need to select a list of transaction audit logs based on the data of the audited business object beyond the primary identifier of the object (for example, if you want to pull all views of incidents for a specific incident owner or all closed incidents), you can do so by adding a relationship between FRS_GlobalAuditLog and the business object, using the FRS_GlobalAuditLog.ParentLink field.