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Reference > Default Saved Searches

Default Saved Searches

ClosedDefault Saved Searches for Service Requests

Scope

Search Name

Search Criteria

Published to role

All

Active Service Requests with Resolution Escalation Breached

Service Request Status != Closed

AND

Service Request Status != Cancelled

AND

Service Request Status != Fulfilled

AND

Escalation Watch BreachPassed = Yes
  • Administrators
  • Service Desk Manager
  • Service Desk Analyst

All

Active Service Requests

Service Request Status != Closed

AND

Service Request Status != Cancelled

AND

Service Request Status != Fulfilled
  • Administrators
  • Service Desk Manager
  • Service Desk Analyst

All

Fulfilled Service Requests

Service Request Status = Fulfilled
  • Administrators
  • Service Desk Manager
  • Service Desk Analyst

All

Service Requests

Service Request RecId Is Not Empty
  • Administrators
  • Service Desk Manager
  • Service Desk Analyst

All

Service Requests with Resolution Escalation Breached

Escalation Watch BreachPassed = Yes
  • Administrators
  • Service Desk Manager
  • Service Desk Analyst

My

Active Breached Service Requests

Service Request Owner = $(CurrentLoginId())

AND

Service Request Status != Closed

AND

Service Request Status != Cancelled

AND

Service Request Status != Fulfilled

AND

Escalation Watch BreachPassed = Yes
  • Administrators
  • Service Desk Manager
  • Service Desk Analyst

My

Active Escalated Service Requests

Service Request Owner = $(CurrentLoginId())

AND

Service Request Status != Closed

AND

Service Request Status != Cancelled

AND

Service Request Status != Fulfilled

AND

Escalation Watch L1Passed = Yes
  • Administrators
  • Service Desk Manager
  • Service Desk Analyst

My

Active Service Requests

Service Request Owner = $(CurrentLoginId())

AND

Service Request Status != Closed

AND

Service Request Status != Cancelled

AND

Service Request Status != Fulfilled
  • Administrators
  • Service Desk Manager
  • Service Desk Analyst

My

Service Requests

Service Request Owner = $(CurrentLoginId())
  • Administrators
  • Service Desk Manager
  • Service Desk Analyst

My

Team's Active Service Requests

Service Request Team In List $(CurrentUserTeamNames())

AND

Service Request Status != Closed

AND

Service Request Status != Cancelled

AND

Service Request Status != Fulfilled
  • Administrators
  • Service Desk Manager
  • Service Desk Analyst

My

Team's Service Requests

Service Request Team In List $(CurrentUserTeamNames())
  • Administrators
  • Service Desk Manager
  • Service Desk Analyst

My

Requests I logged

Service Request Created By = $(CurrentLoginId())
  • Administrators
  • Service Desk Manager
  • Service Desk Analyst

Default Advanced Searches for Service Requests

Within a service request record, advanced searches can be performed against these fields:

Field Description

Service Request ID

Name/Summary

Status

Team

Owner

Customer Location

Profile Full Name

Urgency
ClosedDefault Saved Searches for Configuration Items

The CI object is a group object, which means that it includes a group of member objects within its definition. When you are searching for a CI, you can search by the group object --or-- select any of the member objects to search specifically against the selected member object, as shown:

Search

Search name

Search criteria

Available from the Configuration Item tab

Audited Devices

CI Category = Computer

AND

CI Agent Status = Installed

CIs with Changes

Change Rec Id Is Not Empty

CIs for Daily Remote Scan

CI Remote Scan Interval = Daily

CIs for Weekly Remote Scan

CI Remote Scan Interval = Weekly

CIs in Change Control

CI IsInChangeControl = Yes

CIs with Active Changes

Change Change ID Greater than 0

AND

Change Status In List Implemented, Pending Approval, Requested, Scheduled

CIs with Active Releases

Release Release ID Greater than 0

AND

Release Status In List Active, Requested, Waiting

CIs with Associated Incidents

Incident Incident ID Greater than 0

Computer CIs

CI Configuration Item Type = Computer

OR

CI Configuration Item Type = VirtualWorkstation

OR

CI Configuration Item Type = VirtualServer

OR

CI Configuration Item Type = Server

OR

CI Configuration Item Type = Workstation

Retired CIs

CI Status = Disposed

OR

CI Status = Archived

Computer CIs with CPU

CI Category = Computer

AND

CPU Name Is Not Empty

Computer CIs with Disk Space

CI Category = Computer

AND

CI Free Disk Space < 0

Computer CIs with Memory

CI Category = Computer

AND

CI Total Memory < 0

Computer CIs with Operating Systems

CI Category = Computer

AND

CI OS Is Not Empty

AND

CI OS != Unknown

Search available from the Computer menu option

Computers with Agents

CI Computer Agent Status Equal to Installed

Computers with Low Disk Space (< 10%)

CI Computer Free Disk Space (%) Less than 10

Computers without Agents

CI Computer Agent Status Not Equal to Installed

Available from the Software Inventory tab

All Unlinked Software

Software Product Record Identifier Is Empty

Licensable Software

Software Identity Include In Reconciliation = Yes

AND

Software Product Record Identifier Is Not Empty

AND

Software Product Is Licensable = Yes

Unlinked Reconcilable Software

Software Identity Include In Reconciliation = Yes

AND

Software Product Record Identifier Is Empty

Installed Applications

Software Identity Software Type Not in List Operating System, Font

Installed Fonts

Software Identity Software Type Equal to Font

Operating Systems

Software Identity Software Type Equal to Operating System

Software Added the Past 7 Days

Software Identity Created Date Time <= $(LastSevenDays))

Software with Unused Installations

Installed Software Usage Frequency Equal to Never

Available from the Gateway tab

Active Gateways

Gateway Status Equal to Active Gateway

OR

Gateway Status Equal to Demote request sent to Gateway

Demoted Gateways

Gateway Status Equal to Gateway has been demoted

Available from the Agent Task tab

Failed Agent Tasks

Agent Task Result Not Equal to OK

Available from the Manufacturer tab

Manufacturer with Compliance Data

Manufacturer Compliance Summary Record Identifier Is Not Empty

Default Advanced Searches for Configuration Management

Within a configuration record, advanced searches can be performed against these fields:

Field Description

Change ID

Description

Emergency

Owner
ClosedDefault Saved Searches for Knowledge Management

Scope

Search name

Search criteria

Published to role

All

Articles created in the last 30 days

Knowledge CreatedDateTime >= $(LastThirtyDays())
  • Administrators
  • Knowledge Manager
  • Problem Manager
  • Service Desk Manager
  • Service Desk Analyst

All

Articles created this month

Knowledge CreatedDateTime >= $(StartOfThisMonth())
  • Administrators
  • Knowledge Manager
  • Problem Manager
  • Service Desk Manager
  • Service Desk Analyst

All

Articles modified in the last 30 days

Knowledge LastModDateTime >= $(LastThirtyDays())
  • Administrators
  • Knowledge Manager
  • Problem Manager
  • Service Desk Manager
  • Service Desk Analyst

All

Articles published this month

Knowledge Status = Published

AND

Knowledge LastModDateTime >= $(LastThirtyDays())
  • Administrators
  • Knowledge Manager
  • Problem Manager
  • Service Desk Manager
  • Service Desk Analyst

All

Articles rejected this month

Knowledge Status = Rejected

AND

Knowledge LastModDateTime >= $(LastThirtyDays())
  • Administrators
  • Knowledge Manager
  • Problem Manager
  • Service Desk Manager
  • Service Desk Analyst

All

Articles retired this month

Knowledge Status = Expired

AND

FRS_Knowledge# Retired Date = $(LastThirtyDays())
  • Administrators
  • Knowledge Manager
  • Problem Manager
  • Service Desk Manager
  • Service Desk Analyst

All

Articles this year

Knowledge CreatedDateTime >= $(StartOfThisYear())
  • Administrators
  • Knowledge Manager
  • Problem Manager
  • Service Desk Manager
  • Service Desk Analyst

All

Articles updated this month

Knowledge LastModDateTime >= $(StartOfThisMonth())
  • Administrators
  • Knowledge Manager
  • Problem Manager
  • Service Desk Manager
  • Service Desk Analyst

All

Articles with pending actions

Task group Status = Logged

OR

Task group Status = Assigned

OR

Task group Status = Accepted
  • Administrators
  • Knowledge Manager
  • Problem Manager
  • Service Desk Manager
  • Service Desk Analyst

All

Articles which solved Incidents

Incident Status In List Closed, Resolved
  • Administrators
  • Knowledge Manager
  • Problem Manager
  • Service Desk Manager
  • Service Desk Analyst

My

Authored Articles

Knowledge Author = $(CurrentLoginID())
  • Administrators
  • Knowledge Manager
  • Problem Manager
  • Service Desk Manager
  • Service Desk Analyst

All

Articles

Knowledge RecId Is Not Empty
  • Administrators
  • Knowledge Manager
  • Problem Manager
  • Service Desk Manager
  • Service Desk Analyst

All

Articles Archived this Month

Knowledge Status = Archived

AND

Knowledge LastModDateTime >= $(LastThirtyDays())
  • Administrators
  • Knowledge Manager
  • Problem Manager
  • Service Desk Manager
  • Service Desk Analyst

All

Articles in draft this month

Knowledge Status = Draft

AND

Knowledge LastModDateTime >= $(LastThirtyDays())
  • Administrators
  • Knowledge Manager
  • Problem Manager
  • Service Desk Manager
  • Service Desk Analyst

All

Articles in review this month

Knowledge Status = In Review

AND

Knowledge LastModDateTime >= $(LastThirtyDays())
  • Administrators
  • Knowledge Manager
  • Problem Manager
  • Service Desk Manager
  • Service Desk Analyst

All

Articles reviewed this month

Knowledge Status = Reviewed

AND

Knowledge LastModDateTime >= $(LastThirtyDays())
  • Administrators
  • Knowledge Manager
  • Problem Manager
  • Service Desk Manager
  • Service Desk Analyst

All

Articles with Feedback

KMFeedback KMFeedbackType = ArticleFeedback
  • Administrators
  • Knowledge Manager
  • Problem Manager
  • Service Desk Manager
  • Service Desk Analyst

All

Articles with Feedback in last 30 days

KMFeedback KMFeedbackType = ArticleFeedback

AND

KMFeedback CreatedDateTime >= $(LastThirtyDays())
  • Administrators
  • Knowledge Manager
  • Problem Manager
  • Service Desk Manager
  • Service Desk Analyst

All

Articles with Feedback this month

KMFeedback KMFeedbackType = ArticleFeedback

AND

KMFeedback CreatedDateTime >= $(StartOfThisMonth())
  • Administrators
  • Knowledge Manager
  • Problem Manager
  • Service Desk Manager
  • Service Desk Analyst

My

Owned Articles

Knowledge Owner = $(CurrentLoginID())
  • Administrators
  • Knowledge Manager
  • Problem Manager
  • Service Desk Manager
  • Service Desk Analyst

Default Advanced Searches for Knowledge Management

Within a knowledge record, advanced searches can be performed against these fields:

Field Description

Keywords

FRS_KnowledgeType

Category

Subcategory

Status

CreatedBy

CreatedDateTime

Description

Display Text

Knowledge ID

LastModBy

LastModDateTime

Owner

Owner Email
ClosedDefault Saved Searches for Incidents

Search name

Search criteria

Published to role

Active Incidents this Year

Incident Status = Active

AND

Incident CreatedDateTime Greater than $(StartOfThisYear())
  • Problem Manager
  • Service Desk Analyst
  • Service Desk Manager

All Incidents Not Closed

Incident Status Not Equal to Closed
  • Administrators
  • Configuration Manager
  • Change Manager
  • Executive
  • Guests
  • Knowledge Manager
  • License Manager
  • Problem Manager
  • Release Manager
  • Self Service
  • Service Desk Analyst
  • Service Desk Manager
  • Service Owner

My Active Priority-1 Incidents

Incident Status Not In List Closed, Resolved

AND

Incident Owner Equal to $(CurrentLoginId())

AND

Incident Priority Equal to 1
  • Service Desk Analyst

My Closed Incidents in the last 30 days

Incident ClosedBy Equal to $(CurrentUserName())

AND

Incident Status Equal to Closed

AND

Incident ClosedDateTime Greater --or-- Equal to $(LastThirtyDays())
  • Service Desk Analyst

My Incidents

Incident Owner Equal to $(CurrentUserName())
  • Service Desk Analyst

My Incidents Breaching in the Next 24 Hours

Escalation Watch BreachPassed Equal to Yes

AND

Incident Owner Equal to $(CurrentLoginId())

AND

Escalation Watch BreachDateTime Greater --or-- Equal $(Today())

AND

Escalation Watch BreachDateTime Less --or-- Equal $(Tomorrow())
  • Service Desk Analyst

My Team's All Incidents

Incident RecId Is Not Empty

AND

Incident Team In List $(CurrentUserTeamNames())
  • Service Desk Manager

My Team's Closed Incidents

Incident Status = Closed

AND

Incident Team In List $(CurrentUserTeamNames())
  • Administrators
  • Change Manager
  • Executive
  • Knowledge Manager
  • Problem Manager
  • Self Service
  • Service Desk Analyst
  • Service Desk Manager

All Active Incidents

Incident Status Equal to Active
  • Administrators
  • Executive
  • Service Desk Analyst
  • Service Desk Manager

All Active Priority 1 Incidents

Incident Priority Equal to 1

AND

Incident Status Equal to Active
  • Administrators
  • Executive
  • Service Desk Analyst
  • Service Desk Manager

All Active VIP Incidents

Incident IsVIP Equal to Yes

AND

Incident Status Equal to Active
  • Administrators
  • Service Desk Analyst
  • Service Desk Manager

All Incidents waiting for Analyst for more than 1 day

Incident Status Equal to Logged

AND

Incident CreatedDateTime Greater than $(Yesterday())

AND

Incident Owner Is Empty
  • Administrators
  • Service Desk Analyst
  • Service Desk Manager

All Incidents Breaching in the Next 24 Hours

Incident Status Not In List Closed, Resolved

AND

Escalation Watch BreachDateTime Greater --or-- Equal $(Today())

AND

Escalation Watch BreachDateTime Less --or-- Equal $(Tomorrow())
  • Administrators
  • Service Desk Manager

All Incidents linked to Problem

Problem RedId Is Not Empty

AND

Incident RedId Is Not Empty
  • Administrators
  • Problem Manager
  • Service Desk Manager

All Incidents Resolved on First Call

Incident Status In List Closed, Resolved

AND

Incident FirstCallResolution Equal to yes
  • Administrators
  • Service Desk Manager

All Incidents waiting for Analyst

Incident Status Equal to Logged

AND

Incident Owner Is Empty
  • Administrators
  • Service Desk Analyst
  • Service Desk Manager

All Incidents with Changes

Change RedId Is Not Empty

AND

Incident RedId Is Not Empty
  • Administrators
  • Change Manager
  • Service Desk Manager

My Active Incidents

Incident Status Equal to Active

AND

Incident Owner Equal to $(CurrentLoginId())
  • Administrators
  • Change Manager
  • Executive
  • Guests
  • Knowledge Manager
  • Problem Manager
  • Self Service
  • Service Desk Analyst
  • Service Desk Manager

My Breached Incidents

Escalation Watch BreachPassed Equal to Yes

AND

Incident Owner Equal to $(CurrentLoginId())
  • Service Desk Analyst

My Team's Active Incidents–Assignment Closed

Incident Status Equal to Active

AND

Task Status Equal to Completed

AND

Incident Team In List $(CurrentUserTeamNames())
  • Administrators
  • Service Desk Manager

My Team's Active Incidents

Incident Status Equal to Active

AND

Incident Team In List $(CurrentUserTeamNames())
  • Administrators
  • Change Manager
  • Executive
  • Guests
  • Knowledge Manager
  • Problem Manager
  • Self Service
  • Service Desk Analyst
  • Service Desk Manager

My Team's Active Incidents–All Tasks Completed

Incident Status Equal to Active

AND

TaskAssignment Status Equal to Completed

AND

Incident Team In List $(CurrentUserTeamNames())
  • Administrators
  • Change Manager
  • Executive
  • Knowledge Manager
  • Problem Manager
  • Self Service
  • Service Desk Analyst
  • Service Desk Manager

My Team's Active Priority 1 Incidents

Incident Status Not In List Closed, Resolved

AND

Incident Priority Equal to 1

AND

Incident Team In List $(CurrentUserTeamNames())
  • Administrators
  • Change Manager
  • Executive
  • Knowledge Manager
  • Problem Manager
  • Self Service
  • Service Desk Analyst
  • Service Desk Manager

All Team's Active VIP Incidents

Incident Status Equal to Active

AND

Incident IsVIP Equal to Yes

AND

Incident Team In List $(CurrentUserTeamNames())
  • Administrators
  • Change Manager
  • Executive
  • Knowledge Manager
  • Problem Manager
  • Self Service
  • Service Desk Analyst
  • Service Desk Manager

My Team's Breached Incidents

Escalation Watch BreachPassed Equal to Yes

AND

Incident Status In List Active, Logged

AND

Incident Team In List $(CurrentUserTeamNames())
  • Administrators
  • Change Manager
  • Executive
  • Knowledge Manager
  • Problem Manager
  • Self Service
  • Service Desk Analyst
  • Service Desk Manager

My Team's Closed Incident–Active Assignment

Incident Status In List Closed, Resolved

AND

Task Status Not Equal to Completed

AND

Incident Team In List $(CurrentUserTeamNames())
  • Administrators
  • Change Manager
  • Knowledge Manager
  • Problem Manager
  • Self Service
  • Service Desk Analyst
  • Service Desk Manager

My Team's Incidents Breaching in the Next 24 Hours

Escalation Watch BreachDateTime Greater --or-- Equal $(Today())

AND

Incident Status Not In List Resolved, Closed

AND

Incident Team In List $(CurrentUserTeamNames())

AND

Escalation Watch BreachDateTime Less --or-- Equal $(Tomorrow())
  • Administrators
  • Change Manager
  • Knowledge Manager
  • Problem Manager
  • Self Service
  • Service Desk Analyst
  • Service Desk Manager

My Team's Incidents linked to Problem

Incident RedId Is Not Empty

AND

Problem RedId Is Not Empty

AND

Incident Team In List $(CurrentUserTeamNames())
  • Administrators
  • Change Manager
  • Knowledge Manager
  • Problem Manager
  • Self Service
  • Service Desk Analyst
  • Service Desk Manager

My Team's Incidents Resolved on First Call

Incident Status In List Closed, Resolved

AND

Incident FirstCallResolution Equal to yes

AND

Incident Team In List $(CurrentUserTeamNames())
  • Administrators
  • Change Manager
  • Knowledge Manager
  • Problem Manager
  • Self Service
  • Service Desk Analyst
  • Service Desk Manager

My Team's Incidents with Changes

Change RedId Is Not Empty

AND

Incident RedId Is Not Empty

AND

Incident Team In List $(CurrentUserTeamNames())
  • Service Desk Manager

Unassigned Self Service Incidents

Incident Status Equal to Logged

AND

Incident Owner Is Empty
  • Administrators
  • Change Manager
  • Executive
  • Knowledge Manager
  • Problem Manager
  • Release Manager
  • Self Service
  • Service Desk Analyst
  • Service Desk Manager

Default Advanced Searches for Incidents

Within an incident record, advanced searches can be performed against these fields:

Field Description

Incident ID

Summary

Service

Category

Priority

Team

Owner

Employee (full name)

Computer configuration

Task Owner

Journal

Status
ClosedDefault Saved Searches for Problems

Scope

Search name

Search criteria

All

Open problems

Problem Status Not in List Cancelled, Closed

All

Active problems with CIs

Problem Status = Active

AND  

CI RecID Is Not Empty

All

Closed problems last 30 days

Problem Status = Closed

AND  

Problem ClosedDateTime >= $(LastThirtyDays())

All

Active problems

Problem Status = Active

All

Active problems with linked incidents

Problem Status = Active

AND  

Incident RecId Is Not Empty

All

Problems

Problem RecId Is Not Empty

All

Closed problems

Problem Status = Closed

All

High priority

Problem Priority = 1

All

Known error without workarounds

Problem Type Of Problem = Known Error

AND  

Problem WorkAround Is Empty

AND

Status Not In List Closed, Resolved

All

Known errors

Problem Type Of Problem = Known error

All

Logged problems

Problem Status = Logged

My

My active problems

Problem Status In List Active

AND

Problem Owner = $(CurrentLoginId())

My

My problems

Problem Owner = $(CurrentLoginId())

All

My team's problem

Problem OwnerTeam In List $(CurrentUserTeam())

All

Priority 1 active problems

Problem Priority = 1

AND  

Status Not In List Cancelled, Closed, Resolved

All

Problems past target date

Problem TargetResolutionTime < $(CurrentDateTime())

AND  

Problem Status Not In List Closed, Resolved

All

Problem received today

Problem CreatedDateTime = $(CurrentDate())

All

Problem with root cause found

Problem RootCauseCreated > $(StartOfThisYear())

All

Problems with change

Change RecId Is Not Empty

All

Problems with CIs

CI RecId Is not Empty

All

Problems with incident to root cause duration calculated

Problem Incident To Root Cause > 0

All

Problems with linked incidents after identification of issue

Problem Status = Identified

AND

Incident RecID Is Not Empty

All

Problems with linked incidents before identification

Problem Status Not In List Cancelled, Closed, Identified, Investigation, Resolved, Waiting for 3rd Party, Waiting for Resource

AND

Incident RecID Is Not Empty

All

Problems with pending tasks

Task group Status In List Accepted, Waiting

All

Problems with workarounds

Problem Workaround Is Not Empty

Default Advanced Searches for Problems

Within a problem record, advanced searches can be performed against these fields:

Field Description

Problem ID

Owner

Error Message

Description
ClosedDefault Saved Searches for Changes

Scope

Search name

Search criteria

All

Changes closed last 30 days

Change ClosedDateTime >= $(LastThirtyDays())

All

Changes created last 30 days

Change CreatedDateTime >= $(LastThirtyDays())

All

Changes for pivot table

Change Status Not In List Cancelled, Closed, Deferred, Denied, Implemented, Logged

All

Changes this year and not closed

Change CreatedDateTime >= $(StartOfThisYear())

AND

Change Status != Closed

All

Active changes

Change Status Not In List Cancelled, Closed, Denied

All

Changes

Change RecId Is Not Empty

All

Scheduled changes

Change Status = Scheduled

All

Changes pending approval

Change Status = Pending Approval

All

Changes scheduled in last 7 days

Change Status = Scheduled

AND

Change ScheduledStartDate >= $(LastSevenDays())

All

Changes scheduled this month

Change ScheduledStartDate >= $(StartOfThisMonth())

AND

Change Status = Scheduled

All

Changes with inventory items linked

CI RecID Is Not Empty

All

Denied changes

Change Status = Denied

All

Emergency changes

Change Status != Closed

AND

Change TypeOfChange = Emergency

All

Implemented changes

Change Status = Implemented

All

Major changes

Change TypeOfChange = Major

AND

Change Status != Closed

All

Minor changes

Change TypeOfChange = Minor

AND

Change Status != Closed

My

Active changes

Change RequestedBy = $(CurrentUserDisplayName())

AND

Change Status != Closed

My

My changes

Change RequestedBy = $(CurrentUserDisplayName())

All

Non-emergency changes

Change Status = Not In List Cancelled, Closed, Deferred, Denied

AND

Change TypeOfChange != Emergency

All

Priority 1 Cchanges

Change Priority = 1

AND

Change Status != Closed

All

Requested changes

Change Status = Requested

All

Significant changes

Change TypeOfChange = Significant

AND

Change Status != Closed

All

Standard changes

Change TypeOfChange = Standard

AND

Change Status != Closed

Default Advanced Searches for Change Management

Within a change record, advanced searches can be performed against these fields:

Field Description

Change ID

Description

Emergency

Owner
ClosedDefault Saved Searches for Releases

Scope

Search name

Search criteria

All

Emergency releases

Release Type of Release = Emergency

AND

Release Status != Draft

All

Feature-based releases

Release Base Type = Feature Based

All

Location-based releases

Release Base Type = Location Based

All

Major releases

Release Type Of Release = Major

AND

Release Status != Draft

All

Master releases

Release Classification = Master

All

Major standalone releases

Release Classification = Standalone

AND

Release Type Of Release = Major

All

Minor releases

Release Type Of Release = Minor

All

Phased releases

Release Classification = Phase

All

Standalone releases

Release Classification = Standalone

All

Releases scheduled for this month

Release Start On >= $(StartOfThisMonth())

AND

Release Start On <= $(EndOfThisMonth())

AND

Release Status != Closed

All

Active emergency releases

Release Status Not In List Cancelled, Closed, Draft

AND

Release Type of Release = Emergency

All

Active releases

Release Status Not In List Cancelled, Closed, Draft

All

Active releases with past target date

Release Complete Before <= $(CurrentDateTime())

AND

Release Status != Closed

All

Releases

Release Rec Id Is Not Empty

Default Advanced Searches for Release

Within a release record, advanced searches can be performed against these fields:

Field Description

Classification

Owner

Owner Team

Project Name

Scope

Status

Type of Release

Base Type
ClosedDefault Saved Searches for Tasks

You can search for tasks from the Task workspace by performing three types of general search.

The application of the data-segregation security organizational unit constraint to a role can affect the list of records that appear by default. If you do not see the default list of records in the search results grid, you might need to select a different search from the Saved Searches menu.

Scope

Search name

Search criteria

Published to role

My

Open Tasks

Task Owner = $(CurrentLoginId())

AND

Task Status Not In List Cancelled, Completed, Logged, Rejected

All roles

My

Recent Tasks

Task Owner = $(CurrentLoginId())

AND

Task Created On Greater --or-- Equal $(StartOfThisYear())

All roles

My Team

Open Tasks

Task OwnerTeam In List $(CurrentUserTeamNames())

AND

Task Status Not In List Cancelled, Completed, Rejected

All roles

My Team

Unassigned Tasks

Task OwnerTeam In List $(CurrentUserTeamNames())

AND

Task Owner Is Empty

All roles
ClosedDefault Saved Searches for Transaction Audit Log

Search name

Search criteria

Available to role
Create Events Only Transaction audit log event type equal to create
  • Administrator
  • Service Desk Manager
Delete Events Only Transaction audit log event type equal to delete
  • Administrator
  • Service Desk Manager
Update Events Only Transaction audit log event type equal to update
  • Administrator
  • Service Desk Manager
View Events Only Transaction audit log event type equal to view
  • Administrator
  • Service Desk Manager

Related Information

Configuring Search

Configure Search Settings

Configuring Related Items Search

Search Not in English

Topics

Search

Using Related Items

Examples

Search Examples

Find and Replace

Finding Records that Will Breach

Tasks

Using Simple Text Search

Using Advanced Search

Using Saved Searches

Exporting a Saved Search

Emailing a Saved Search

Using Record Search

Video

Video: Creating a Saved Search

Reference

Tips for Running a Search

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