Default Global Constants
The following global constants are used throughout HEAT. See Defining Global Constants on how to create a global constant.
|
Name |
Default Value |
Type |
Description |
|
AdminEmailAddress |
admin@frontrange.com |
Text |
Default email address for the administrator. |
|
AppDevEmailAddress |
appdev@frontrange.com |
Text |
For development use. |
|
DefaultComputerProvApprover |
Admin |
Text |
Default approver for computer provisioning through DSM. |
|
DefaultFromAddress |
no-reply@frontrange.com |
Text |
Default approver for software installations thru DSM. |
|
DefaultSWInstallationApprover |
admin@saasitdemo.com |
Text |
Default approver for software installations through DSM. |
|
DefaultSurveyID |
E7146EFB-7700-4FB3-84A7-699100925528 |
Text |
Default survey ID. |
|
DefaultSurveyName |
Sample Survey |
Text |
Default survey name. |
| DisableDataChangeLogs | False | Boolean | Transaction audit logs; disables all create/update/delete logging. |
| DisableDataViewLogs | False | Boolean | Transaction audit logs; disables all view logging. |
| ExportMailBody | ExportMailBody | Text | Export mail body (saved search export). |
| ExportMailSubject | ExportMailSubject | Text | Export mail subject (saved search export). |
|
IncidentSurveyFreq |
5 |
Number |
Defines frequency for incident survey. |
|
ITEmailAddress |
it@frontrange.com |
Text |
Default IT email address. |
|
ListenrEmailAddress |
no-reply@frontrange.com |
Text |
Default address for Email Listener. |
| MaxTransactionAuditLogAge | 30 | Number | Transaction audit logs; specifies the age in days at which log entries are purged. |
| OLAEnabled | True | Text | Enable or disable OLA driven escalation for task. |
|
QAEmailAddress |
qa@frontrange.com |
Text |
Default QA email address. |
| SCAutoSaveTimeout | 3 | Number | Autosave every 0-N minutes. The default is every 3 minutes. To disable, set to 0 (zero). See Configuring Save For Later. |
| SCDisableSaveForLater | False | Boolean | Disable save for later feature. The default is False (show the Save for Later button). Set to True to hide the Save For Later button. See Configuring Save For Later. |
|
ServiceDeskEmailAddress |
service@frontrange.com |
Text |
Service desk email address. |
| ServiceDeskMgrEmailAddress | admin@frontrange.com | Text | Service Desk Manager email address. |
| ServiceDeskMgrTeam | service desk | Text | Service desk manager team. |
|
ServiceLevelMangerLoginID |
admin |
Text |
Service level manager login ID. |
|
ServiceReqSurveyFreq |
5 |
Number |
Defines frequency for service request survey |
|
SLAEnabled |
False |
Text |
Enable or disable SLA driven escalation for incident and service request. The SLA calculation is based on this global constant by default. If the value is False (default), the SLA will not be associated for incidents and service requests that have been created. If the value is True, the SLA will be associated for the incidents and service requests. This behavior is introduced in HEAT Release 2013.1 and differs from the behavior of earlier versions. This change was introduced, to simplify the escalation model in effect for the incident and service request. |
|
SLTDeliveryComplianceTarget |
90 |
Number |
SLT delivery compliance target default for creating default package. |
|
SLTDeliveryTargetDurationDays |
5 |
Number |
SLT delivery target duration days default for creating default package. |
|
SLTDeliveryTargetDurationHrs |
0 |
Number |
SLT delivery target duration hours default for creating default package. |
|
SLTDeliveryTargetDurationMin |
0 |
Number |
SLT delivery target duration minutes default for creating default package. |
|
SLTResolutionComplianceTarget |
90 |
Number |
SLT resolution compliance target default for creating default package. |
|
SLTResolutionTargetDurationDays |
5 |
Number |
SLT resolution target duration days default for creating default package. |
|
SLTResolutionTargetDurationHrs |
0 |
Number |
SLT resolution target duration hours default for creating default package. |
|
SLTResolutionTargetDurationMin |
0 |
Number |
SLT resolution target duration minutes default for creating default package. |
|
SLTResponseComplianceTarget |
90 |
Number |
SLT response compliance target default for creating default package. |
|
SLTResponseTargetDurationDays |
5 |
Number |
SLT response target duration days default for creating default package. |
|
SLTResponseTargetDurationHrs |
0 |
Number |
SLT response target duration hours default for creating default package. |
|
SLTResponseTargetDurationMin |
0 |
Number |
SLT response target duration minute default for creating default package. |
|
TrainingEmailAddress |
training@frontrange.com |
Text |
Used for training. |