Using the Identity Store
The Identity Store Workspace
The Identity Store workspace lists all the users who have login access to HEAT . These users have login IDs and passwords.
Viewing the Identity Store List
| 1. | Log into the Service Desk Console as an administrator, and open the Identity Store workspace. A list of identities appears. |
| 2. | Double-click a record from the list to see details. |
Showing Identity Details
Within the Identity Store workspace, select a user name from the list. The user details appear in the bottom panel of the window.
For more information, select a user from the list, then click Show Identity Details from the toolbar. The Employee workspace opens and the user details appear on the page. See Using Employees. Edit employee details within the Employee or External Contact workspace.
Exporting an Employee List
| 1. | Within the Identity Store workspace, click Export Employee List from the toolbar. The export confirmation window appears. |
| 2. | Click Yes. A second confirmation window appears. |
| 3. | Click Yes. |
Depending on how many records you have, the export might take several minutes, tying up your computer and possibly the database.
The Open Export window appears.
| 4. | To open the export file in Microsoft Excel, select Open. |
| 5. | To save the file to your local computer, select Save File. The file is saved to your downloads folder. |
| 6. | Click OK. |