Configuring Save For Later

The Save For Later feature enables Self Service users to create a service request without immediate implementation.

Often users do not have all of the information needed to submit the request, but they want to start the request. A request that has been Saved for Later appears as draft in the Service Desk Analyst role.

Service Desk Analysts should not modify the status of a request started by a Self Service user; only the Self Service user should continue with the request as this could cause unexpected results from the Request Fulfillment workflow.

Administrators can enable or disable the Save For Later feature, depending on their needs.  By default, the Save for Later feature is automatically enabled.

To disable the Save For Later feature, do the following:

• Change the global constant SCDisableSaveForLater to True. This hides the Save for Later button. To enable it again, set the global constant to False.
• Set the timeout value (in minutes) in the global constant SCAutoSaveTimeout. This determines how frequently the records are automatically saved. The default is 3 minutes. Set this to 0 (zero) to disable auto-save.

If global constants are not found in your application, you can create them and set them as needed. See Defining Global Constants and Default Global Constants.

See Save for Later for more information about this feature.