* * * New or Improved for 2014.1 * * * Save for Later
You can create a service request and save it without issuing a notification. You do not need to enter all the required information at this time.
| 1. | At the bottom of the request page, click Save for Later. |
| 2. | Click Cancel to return to the Service Catalog. |
The item appears on your list of My Open Items. You can complete this form at a later time and submit the request. The workflow starts when you submit the request.
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Save for Later is only supported for the Self Service role. This record appears to Service Desk Analyst users in draft status. The system does not send a request notification until you submit it. |
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For upgraded databases: You must update the existing workflow for a new request notification so that emails are not triggered when the request is saved in draft status. |
Delete a Saved Request
The system displays any requests that have been saved for later in a pane on the right side and displays a Pending Requests link in the workspace search area. See Pending Service Requests.
- Click Delete
next to a pending request to permanently remove it.