Using Alerts

An alertA notice that appears at the top of a dashboard. is a notice that appears at the top of a dashboard.

Sample Alert Notice

By default, alerts appear in three categories:

Red: System or application error, such as a performance issue or system shut down.
Yellow: Warning message, such as users unable to perform certain tasks.
Blue: Informational message, such as informing users of a printer that has moved.

Creating an Alert

Log into the Service Desk Console as an administrator and open the Alert workspace. A list of current alerts appears.

From the toolbar, click New Alert. A blank alert form appears.

Blank Alert Form

Enter information into the fields.

--fields--

Field	Description
Category	The category for this alert. Choose from the drop-down list: Problem Low Disk Space Removed Application Added Application General Unauthorized Change
Status	The status of this alert. Choose either Current or Closed from the drop-down list.
Description	A description of the alert. This text appears in the alert bar.
Severity	The severity of the alert, which determines the alert severity level. Choose from the drop-down list. 3 (general Information [blue]) 2 (warning [yellow]) 1 (error [red])

Click Save

from the toolbar.

To see the new alert, go to the dashboard containing the alert bar and refresh your browser window. The alert also appears as a message in the Social Board.