Multiple Series Chart Using Multiple Objects
This example shows how to create an analytics chart that uses multiple series and multiple objects. This is useful to show trends.
|
This chart is automatically included with HEAT for new customers, but does not appear for pre-Release 2014.2 customers. |
|
1.
|
Log into the Service Desk Console as an administrator, then open the Analytic Metrics workspace. |
|
2.
|
Click Edit Mode  . The Settings menu appears. |
|
3.
|
Go to Settings > Manage Metrics. The Manage Metrics window appears. |
|
4.
|
Under the General tab, enter information into the fields. |
--fields--
| Category |
The category. Choose from the drop-down list, or enter a new category name. For example, enter Business Value Metrics. |
| Name |
A name for the metric. For example, enter Support Performance Business Value and Target Cost Saving. |
| Description |
A description of the metric. |
|
5.
|
Under the Data Source tab, enter information into the fields. |
--fields--
| Name |
A name for the data set. This appears in the data source tab. |
| Business Object |
A business object. Select from the drop-down list. |
| Saved Search |
A saved search. Select from the drop-down list. |
| Group By |
A field to group the data. Select from the drop-down list. |
| Format |
A format. Select from the drop-down list. |
| 2nd Level Group By |
Optional. A second level to group the data from the drop-down list. |
| Split in Series By |
Optional. A field to split the series from the drop-down list. |
| Statistic Fields |
The label and fields to use as statistics. For example, Target Cost Savings using ParamValue with Average value. Add more fields if needed. |
| Order by |
The sort order. Select from the drop-down list. To not sort, choose Do not sort. |
| Return up to |
The maximum number of items to return. |
| Hide Null or 0 values |
Hides records that do not contain data. |
|
6.
|
Click Add Data Source  . A new data source tab appears. |
|
7.
|
Enter information into the fields. |
--fields--
| Name |
A name for the data set. This appears in the data source tab. |
| Business Object |
A business object. Select from the drop-down list. |
| Saved Search |
A saved search. Select from the drop-down list. |
| Group By |
A field to group the data. Select from the drop-down list. |
| Format |
A format. Select from the drop-down list. |
| 2nd Level Group By |
Optional. A second level to group the data from the drop-down list. |
| Split in Series By |
Optional. A field to split the series from the drop-down list. |
| Statistic Fields |
The label and fields to use as statistics. For example, Target Cost Savings using ParamValue with Average value. Add more fields if needed. |
| Order by |
The sort order. Select from the drop-down list. To not sort, choose Do not sort. |
| Return up to |
The maximum number of items to return. |
| Hide Null or 0 values |
Hides records that do not contain data. |
|
8.
|
Click Run to test the output. |
|
9.
|
Click Save to save your parameters and close the window. |
|
10.
|
In the Manage Metrics window, click Close. |
|
11.
|
From the toolbar, select Drag me to Add Chart and drop it over the dashboard. The Select Metric and Chart Type window appears. |
|
12.
|
From the left pane, choose Support Performance Business Value and Target Cost Saving (the name of the metric you created). From the right pane, choose the column chart. |
|
13.
|
Click Done. See Chart Types for Advanced Configuration settings. |