Approvals

The Approval workspace is used to establish a due date when a record needs approval. By default, the Incident and Budget workspaces use approvals, but administrators can add the Approval tab to any workspace.

Other workspaces (such as Service Request and Knowledge) use their own approval workflow. See Approving Service Requests and Approving a Knowledge Article.

Viewing Approved Items

1.

Log into the Service Desk Console and open the Approval workspace. The list of approved and pending service requests appears.

2.

Double-click an item from the list to view the approval details and vote summary.

Creating an Approval

You create an approval within a record under the Approval tab. Approvals are automatically added to the Approval workspace.

1.

Within the Service Desk Console, open the record to which to add an approval.

2.

From the Approval tab, click New Approval. The FRS Approval window appears.

3.

Enter information into the fields.

--fields--

Field	Description
Name	A descriptive name for the approval.
Owner	The owner of the approval. By default, the owner is the person who created the record, but you can choose another owner from the drop-down list.
Status	The initial status.  Automatically set to pending.
Approval Due Date	The date the approval is due.
Vote Summary	The vote summary. Based on the votes received from the team and the associated workflow. Automatically appears.
Parent Object	The business object where you created the record. Automatically appears.
Approval Status Updated By	The name of the last person to update the status. Automatically updated when the status is changed.
Approval Status Updated On	The date of the change. Automatically updated when the status is changed.
Timeout Occurred	Automatically updated when the approval due date has passed and the record has not been approved or denied.

4.

Click Save. The window closes and the approval is added to the list.