SLM Dashboard
The SLM Dashboard gives you a snapshot of SLTs, while enabling you to drill down and view certain details.
| 1. | Log into the Service Desk Console as Service Owner, then from your Home page, click My Dashboards. The list of dashboards appears. |
| 2. | Choose SLM Dashboard. |
The default dashboard provides the following:
- Service Compliance Trend - The trend of the overall compliance of service requests.
- SLA Target Compliance - Compares the target compliance vs. the actual compliance of each service level agreement according to organizational unit.
- SLA Compliance - Compares the target compliance vs. the actual compliance of each service level agreement according to service.
- OLA Target Compliance - Compares the target compliance vs. the actual compliance of each operational level agreement according to team.
- UC Target Compliance - Compares the target compliance vs. the actual compliance of each underpinning contract according to vendor.