About Localization

Administrators have many areas in which to localize the application to serve international customers.

Localization provides the capability to display the user interface in a language- and culture-specific way. Support is provided for non-English languages as well as for different cultures within a language, such as French (France) and French (Canada). Localization tools allow you to set the language for your locale.

The terms culture and locale are used interchangeably.

Localization offers the following:

• Self Service and Service Desk users can select the locale of their choice, and administrators can configure the user interface for each locale. See Changing Locales
• Service Desk Analyst and Service Desk Manager user roles with permissions to edit quick actions can edit the Self Service templates in the supported languages, as described in Translating Self Service Templates.
• Administrators can translate forms, grids, layouts, saved searches, and quick actions, which users will automatically access when choosing their locale. See Setting up Languages.
• Administrators can set up the locales and translation strings. See Setting up Languages.
• Administrators can translate label expressions. See Translating Label Expressions.
• Administrators can determine who made translation changes and when they were made. See Setting up Languages.
• Prompts used in quick actions can be translated. See Translating Quick Actions

Unsupported Features

• The text strings used for English locales are read-only.
• You cannot configure the user interface to use more than one currency symbol at a time.
• Transactional data (such as that displayed in a grid view for a new incident, problem, approval, and so on) is not translated.