Open topic with navigation

Configure > Setting Up User Login > Log in or Access Records Using URLs

Logging In or Accessing Records Using URLs

You can log into HEAT by clicking a URL that has been sent to you via email, by pasting the link in the address field of a browser, or by clicking a link that has been embedded in your company web page. You can also log in the same way, by clicking URLs that take you to your authentication or identity provider page, and then log into HEAT from there.

URLs not only take you to the HEAT login page, but they can also log you in with a specified role, and take you to a specified object workspace and even a specified record in that object workspace.

You can also embed an URL in your intranet to access HEAT with or without authentication. See Anonymous Login.

ClosedSyntax Definitions Used in the URLs

In the use case examples, the URL syntax is as follows:

Syntax Description

HEAT URL

URL for your tenant to access HEAT.

Provider Name

Name of your identity provider as named in the authentication provider record.

Role

Role with which you want the user to log in. In the examples provided, the roles are Self Service, Service Desk Manager, and Admin.  Make sure to use the role name and not the corresponding display name. If the user does not exist in the system, the system creates the user according to the default role specified for the authentication provider.

Scope

Name of the business object workspace that you want to access upon logging in. For example, in the examples provided, the object workspace is incident.

The scope defines which type of a user interface shall be accessed. Possible values for this include: object workspace and Self Service.

Object Type

Table name referenced in the database, which in the examples provided is incident. Possible values include: incident, problem, and change.

Command ID

Either Load Record or search.

Rec ID is used in the Load Record option to take the user to the record identified by its record identifier.

Search searches for a record or records with a specific value, which in the examples provided are by incident owner and incident summary. If there are multiple records that match the search criteria, then those records will appear in the list view.

CommandData

Comma separated values, which can be

  • Field Name, for example, the owner or subject (summary)
  • Condition
  • Condition Type
  • Field Value
  • Field Type
  • Join Rule
  • Object Id

Condition

Escaped string.

  • = Equal to
  • != Not Equal to
  • > Greater than
  • < Less than
  • >= Greater or Equal
  • <= Less or Equal
  • -> Begin with
  • {} Contains
  • !{} Does Not Contain
  • 0 Is Empty
  • !0 Is Not Empty
  • () In List
  • !() Not In list
  • >< In range

ConditionType

By field = 0

By text = 1

JoinRule

AND, OR

Escaped condition strings

escape('=') "%3D"

escape('>') "%3E"

escape('<') "%3C"

escape('=') "%3D"

escape('!=') "%21%3D"

escape('>') "%3E"

escape('<') "%3C"

escape('>=') "%3E%3D"

escape('<=') "%3C%3D"

escape('->') "-%3E"

escape('{}') "%7B%7D"

escape('!{}') "%21%7B%7D"

escape('0') "0"

escape('!0') "%210"

escape('()') "%28%29"

escape('!()') "%21%28%29"

escape('><') "%3E%3C"
ClosedLogging In Using Authentication URLs

After you have configured authentication providers in HEAT, users can log into HEAT in various ways.

ClosedLogging In Via a Link to Your Identity Provider Page

You can log into HEAT via your identity provider page using your external login authentication.

If the user is not in the system, the system can create an employee record from a URL sent via email if you have selected autoprovisioning in the identity provider record configuration. The system creates the user in the specified role, team, and status that you set up in the autoprovisioning section of setting up identity providers.

You must already have an account with the third-party identity provider, for example, Google, Yahoo, Okta, and so on. You must have set up the authentication provider in HEAT, as described in Authentication Providers  
ClosedOpening a Specific Record in a Specific Workspace in a Specific Role

https://<tenant URL>/Login.aspx?
ProviderName=<authentication provider record name>
&role=ServiceDeskManager
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Incident%23
&CommandData=IncidentNumber,%3D,0,10647,string,AND|

In this example, the system directs the user to the login page of the provider where the user is logged in as a Service Desk Manager. After logging in, the system redirects the user to the incident record that is referenced in the URL. If the user is not a Service Desk Manager, the system logs the user in as the default role specified in the autoprovisioning section of the authentication record.

If you selected autoprovisioning for the provider record and the user does not have an employee record in HEAT, the system creates the employee record according to the role, team, and status that you specified in the autoprovisioning section of the authentication record.

ClosedAccessing HEAT via the Provider Login Page

https://<tenant URL>/Login.aspx?
ProviderName=<authentication provider record name>

In this example, the user is redirected to the HEAT home page from the identity provider page and is logged into HEAT in the default role specified in the authentication record.

ClosedOpening a Specific Workspace in a Specific Role

https://<tenant URL>/Login.aspx?
ProviderName=<authentication provider record name>
&role=SelfService
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Announcement%23
&CommandData=Status,%3D,0,Published,string,AND|#

In this example, the system redirects the user to the HEAT home page from the identity provider page logs the user into HEAT in the Self Service role. Self Service shows the Announcements workspace with the published announcements.

ClosedOpening a Specific Record in a Specific Workspace in Self Service

https://<tenant URL>/Login.aspx?
ProviderName=<authentication provider record name>
&Scope=SelfService
&role=SelfService
&CommandId=OpenMyItem
&ItemType=Incident
&ItemId=49C31F151AE8433797C12A867108D28E

In this example, the system directs the user to the HEAT home page from the identity provider page and logs the user into HEAT in the Self Service role. Self Service shows the My Items workspace with the incident record specified in the URL.

To open the same record in Self Service using your identity provider, from a link sent via a Send Email quick action or any link embedded in the quick action definition, use this syntax:

$(ServerURL())/Login.aspx?
ProviderName=<authentication provider record name>
&Scope=SelfService
&role=SelfService
&CommandId=OpenMyItem
&ItemType=Incident
&ItemId=$(RecId)

Confirm access from your identity provider page.

ClosedCreating a Record
ClosedUsing a Template

Login.aspx?
Scope=ObjectWorkspace
&CommandId=CreateRecord
&ObjectType=Incident%23
&CommandData=ActionId%3D000b152e-ebf4-4c72-b230-5f4387b6a77d

Where 000b152e-ebf4-4c72-b230-5f4387b6a77d#1395882495489 is the unique ID of a template.

ClosedWithout a Template

Login.aspx?
Scope=ObjectWorkspace
&CommandId=CreateRecord
&ObjectType=Incident%23
&CommandData=none

Where none is a dummy string.

ClosedLogging In Through Your Identity Provider Page

You must already have an account with the third-party identity provider, for example, Google, Yahoo, Okta, and so on. You must have set up the authentication provider in HEAT, as described in Authentication Providers
1. Open the HEAT login page. The links to the authentication providers you define appear.
2. Click the relevant provider link to go to the authentication provider login page (for example, Okta). The login page for your identity provider appears.
3. Enter your login name for the authentication provider. HEAT application appears, listing the roles assigned to you.

Sample Login Role List

4. Select a role and click Continue to open the application.
ClosedLogging In Via an Embedded Link on Your Web Page

You must have an account with the third-party identity provider, for example, Google, Yahoo, Okta, and so on. For a sample ADFS configuration, see Authentication Configuration. For a sample SAML configuration using Okta, see Authentication Configuration. You must already set up the authentication provider in HEAT, as described in Authentication Providers.

1. In your web page, enter the following:

<asp:Content ID="BodyContent" runat="server" ContentPlaceHolderID="MainContent">

<h2>Welcome to My Sample Application </h2>

<p>Click the following link <a href="https://<tenant URL>/Login.aspx?ProviderName=<Name of provider in authentication record>" title="ADFSFrontRange Login">FrontRange HEAT Login</a></p>

</asp:Content>

  • Use the authentication provider name that you have configured.
  • Replace the title with the link that the user will click to go to the provider page.
2. Click the link to view your account provider page.
3. From your account provider page, log into HEAT.
ClosedGetting a Record Identifier

You can get the unique record identifier or RecID in the following ways:

  • Enter the following Microsoft SQL query in your server:

select <Business_Object_name>.RecId from <Business_Object_name> where <Business_Object_name>.<Business_Object_name>number='<record number>'

For example, to get the RecID of an incident record, for example, incident record 10002, enter:

select Incident.RecId from Incident where Incident.IncidentNumber='10002'

  • In the Quick Action Edit window, click the Insert a Field tab, then click the Fields folder of a business object. Scroll down to where you see RecID, then drag and drop it into a Send Email quick action, for example.

When the email is sent as defined by a business rule, for example, the RecID is included in the email.

ClosedLogging In Using URLs Without Authentication

URLs can be sent via email and clicked directly or copied and pasted to the address field of your browser.

ClosedOpening Incident Records Where the Owner is the Admin or a Specific User Name

In this example, the user is directed to the HEAT login page. After logging in, the Incident workspace shows records in which the administrator or the specified user is the incident owner.

https://<tenant URL>/Login.aspx?
Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Incident%23
&CommandData=Owner,%3D,0,<username>,string,AND|

ClosedOpening Incident Records in Which the Summary Value Contains the Word "Printer"

In these examples, the user is directed to the HEAT login page. After logging in, the Incident workspace shows records in which the Summary field contains the specified words "Printer" and "Printer not working".

https://<tenant URL>/Default.aspx?
Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Incident%23
&CommandData=Subject,%7B%7D,0,Printer not working,string,AND|

https://<tenantURLSymptom,%7B%7D,0,0,Printer,string,AND|

ClosedOpening a Specific Incident Record in a Specific Role

In this example, the user is directed to the HEAT login page. After logging in, the incident record referenced in the URL appears (in this example, the record ID is 10475). The user is logged in as the Service Desk Manager role, which is the specified role in the URL.

https://<tenant URL>/Login.aspx?
&role=ServiceDeskManager
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Incident%23
&CommandData=IncidentNumber,%3D,0,10475,string,AND|#

https://itsm-stg.saasit.com/Login.aspx?role=SelfService&Scope=SelfService&CommandId=NewIssue

ClosedAccessing HEAT from a Customer Website

The following example describes how you can embed a link to the HEAT login page in your intranet.

1. Open the page (with a text editor) where the login page reference needs to be embedded.
2. Create an iframe with the source pointing to https://<tenant URL>/saaslogin.aspx.
3. In the query string, provide appropriate parameter values for the following:
  • refererURL: The URL to which the user is redirected after logging out of HEAT.
  • bg: The background color for the login page.
  • fc: The font color for the login page.
  • ff: The font family for the login page.
  • fs: The font size for the login page (px or em).

For example:

https://<tenantURL>/saaslogin.aspx?refererURL=

http://<www.companyname.com>&bg=white&ff=courier&fc=000000&fs=12px

ClosedKnowledge Articles Using Anonymous Log In

Following are the direct URL expressions for accessing the FAQ and knowledge articles using anonymous authentication.

For knowledge article :

$(ServerURL())/alp.aspx?
Scope=SelfService
&role=testanonymous
&CommandId=ShowKnowledgeArticle
&Id=$(RecId)

For example:

http://frs-rls-tenant3.saasitfix.com/alp.aspx?
Scope=SelfService
&role=testanonymous
&CommandId=ShowKnowledgeArticle
&Id=A5407509EC9747E6BA1CC754E079B1D5

For FAQ:

$(ServerURL())/alp.aspx?
Scope=ObjectWorkspace
&role=testanonymous
&CommandId=Search
&ObjectType=FAQ%23
&CommandData=RecID,%3D,0,$(RecId),string,AND|#

For example:

http://frs-rls-tenant3.saasitfix.com/alp.aspx?

Scope=ObjectWorkspace
&role=testanonymous
&CommandId=Search
&ObjectType=FAQ%23
&CommandData=RecID,%3D,0,203F2655F6A8403D8160C49C01709073,string,AND|#

L

ClosedDirect Links to Access Task Entries

Task#Assignment

<tenant-url>/SaaS/Default.aspx
?Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Task%23Assignment
&CommandData=AssignmentID%2c%3d%2c0%2c%24%2810496%29%2cstring
%2cAND|#

Task#WorkOrder

<tenant-url>/SaaS/Default.aspx
?Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Task%23WorkOrder
&CommandData=WorkOrderID%2c%3d%2c0%2c%24%2810496%29%2cstring
%2cAND|#

Task#ComputerProvisioning

<tenant-url>/SaaS/Default.aspx
?Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Task%23ComputerProvisioning
&CommandData=ProvisionRequestID%2c%3d%2c0%2c%24%281025%29%2cstring
%2cAND|#

ClosedDirect Links to Service Requests

Use the following code to create a new incident using a template in Self Service MyItem:

?Scope=SelfService
&CommandId=New
&Tab=MyItems
&Template=<TemplateRecID>

Use the following code to create a new service request:

?Scope=SelfService
&CommandId=New
&Tab=ServiceCatalog
&Template=<OfferingRecID>

Use the following code to navigate to the MyItem workspace:

?Scope=SelfService
&CommandId=Open
&Tab=MyItems

Use the following code to navigate to the MyItem workspace and open a record:

?Scope=SelfService
&CommandId=Open
&Tab=MyItems
&ItemId=<ItemRecID>

Use the following code to navigate to the Service Catalog workspace:

?Scope=SelfService
&CommandId=Open
&Tab=ServiceCatalog

Use the following code to navigate to the search page:

?Scope=SelfService
&CommandId=Open
&Tab=Search

Use the following code to navigate to the search page and perform a search using a passed-in string:

?Scope=SelfService
&CommandId=Search
&Tab=Search
&SearchString=<SearchString>

Use the following code to navigate to the Knowledge workspace.

?Scope=SelfService
&CommandId=Open
&Tab=Knowledge

Use the following code to navigate to the Knowledge workspace and perform a search using a passed-in string:

?Scope=SelfService
&CommandId=Open
&Tab=Knowledge
&SearchString=<SearchString>

Use the following code to navigate to Knowledge workspace and open a knowledge article

?Scope=SelfService
&CommandId=Open
&Tab=Knowledge
&ItemId=<ItemRecID>

Use the following code to navigate to an object workspace:

?Scope=SelfService
&CommandId=New
&Tab=<ObjectRef>

Use the following code to navigate to an object workspace and open a record:

?Scope=SelfService
&CommandId=Open
&Tab=<ObjectRef>
&ItemId=<ItemRecID>

Use the following code to navigate to an object workspace and create a record:

?Scope=SelfService
&CommandId=New
&Tab=<ObjectRef>
&Template=< TemplateRecID

ClosedAll Incidents Where Customer is Admin

https://tenant2-frs-qat.saasitdemo.com/Login.aspx?
Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Incident%23
&CommandData=LoginId,%3D,0,Admin,string,AND|

 

http://tenant2-saas-qa.saasitdemo.com/Login.aspx?
Scope=ObjectWorkspace
&Role=ServiceDeskManager
&CommandId=Search
&ObjectType=Incident%23
&CommandData=ProfileFullName,%7B%7D,0,Administrator Admin,string,AND|

Test URLs for Different Roles

https://frs-fix-tenant1.saasitfix.com/login.aspx?
Scope=ObjectWorkspace
&Role=ServiceDeskManager
&CommandId=Search
&ObjectType=Incident%23
&CommandData=LoginId,%3D,0,Admin,string,AND|

 

https://frs-fix-tenant1.saasitfix.com/login.aspx?
Scope=ObjectWorkspace
&Role=ServiceDeskAnalyst
&CommandId=Search
&ObjectType=Incident%23
&CommandData=LoginId,%3D,0,Admin,string,AND|

 

https://frs-fix-tenant1.saasitfix.com/Login.aspx?
Scope=ObjectWorkspace
&Role=Admin
&CommandId=Search
&ObjectType=Incident%23
&CommandData=LoginId,%3D,0,Admin,string,AND|

 

http://frs-fix-tenant1.saasitfix.com/Login.aspx?
Scope=ObjectWorkspace
&Role=ServiceDeskManager
&CommandId=Search
&ObjectType=Incident%23
&CommandData=ProfileFullName,%7B%7D,0,Admin,string,AND|

 

http://frs-fix-tenant1.saasitfix.com/Login.aspx?
Scope=ObjectWorkspace
&Role=ServiceDeskAnalyst
&CommandId=Search
&ObjectType=Incident%23
&CommandData=ProfileFullName,%7B%7D,0,Admin,string,AND|

 

http://frs-fix-tenant1.saasitfix.com/Login.aspx?
Scope=ObjectWorkspace
&Role=Admin
&CommandId=Search
&ObjectType=Incident%23
&CommandData=ProfileFullName,%7B%7D,0,Admin,string,AND|

 

http://frs-fix-qa-auto.saasitfix.com/Login.aspx?
Scope=ObjectWorkspace
&Role=ServiceDeskManager
&CommandId=Search
&ObjectType=Incident%23
&CommandData=ProfileFullName,%7B%7D,0,Admin,string,AND|

 

http://frs-fix-qa-auto.saasitfix.com/Login.aspx?
Scope=ObjectWorkspace
&Role=ServiceDeskAnalyst
&CommandId=Search
&ObjectType=Incident%23
&CommandData=ProfileFullName,%7B%7D,0,Admin,string,AND|

ClosedAll Incidents Where Owner is Admin

https://tenant1-frs-qat.saasitdemo.com/Login.aspx?
Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Incident%23
&CommandData=Owner,%3D,0,Admin,string,AND|#1349251100591

Test URLs for Different Roles

https://frs-fix-tenant1.saasitfix.com/Login.aspx?
Scope=ObjectWorkspace
&Role=ServiceDeskManager
&CommandId=Search
&ObjectType=Incident%23
&CommandData=Owner,%3D,0,Admin,string,AND|#1349251100591

 

https://frs-fix-tenant1.saasitfix.com/Login.aspx?
Scope=ObjectWorkspace
&Role=ServiceDeskAnalyst
&CommandId=Search
&ObjectType=Incident%23
&CommandData=Owner,%3D,0,Admin,string,AND|#1349251100591

 

https://frs-fix-tenant1.saasitfix.com/Login.aspx?
Scope=ObjectWorkspace
&Role=Admin
&CommandId=Search
&ObjectType=Incident%23
&CommandData=Owner,%3D,0,Admin,string,AND|#1349251100591

 

https://frs-fix-qa-auto.saasitfix.com/Login.aspx?
Scope=ObjectWorkspace
&Role=ServiceDeskManager
&CommandId=Search
&ObjectType=Incident%23
&CommandData=Owner,%3D,0,Admin,string,AND|#1349251100591

ClosedIncident with IncidentNumber=10001

https://tenant1-frs-qat.saasitdemo.com/Login.aspx?
role=ServiceDeskManager
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Incident%23
&CommandData=IncidentNumber,%3D,0,10001,string,AND|#

Test URLs for Different Roles

https://frs-fix-tenant1.saasitfix.com/Login.aspx?
role=ServiceDeskManager
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Incident%23
&CommandData=IncidentNumber,%3D,0,10475,string,AND|#

 

https://frs-fix-tenant1.saasitfix.com/Login.aspx?
role=ServiceDeskAnalyst
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Incident%23
&CommandData=IncidentNumber,%3D,0,10475,string,AND|#

 

https://frs-fix-tenant1.saasitfix.com/Login.aspx?
role=Admin
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Incident%23
&CommandData=IncidentNumber,%3D,0,10475,string,AND|#

 

https://frs-fix-qa-auto.saasitfix.com/Login.aspx?
role=ServiceDeskManager
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Incident%23
&CommandData=IncidentNumber,%3D,0,10005,string,AND|#

 

https://frs-fix-qa-auto.saasitfix.com/Login.aspx?
role=Admin
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Incident%23
&CommandData=IncidentNumber,%3D,0,10005,string,AND|#

ClosedAll Incidents Where Summary Contains "Printer"

https://tenant1-frs-qat.saasitdemo.com/Login.aspx?
Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Incident%23
&CommandData=Subject,%7B%7D,0,Printer,string,AND|

 

http://frs-dev-demo2.saasitdev.com/Login.aspx?
Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Incident%23
&CommandData=Subject,%7B%7D,0,printer,string,AND|

Test URLs for Different Roles

https://frs-fix-tenant1.saasitfix.com/Login.aspx?
role=ServiceDeskManager
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Incident%23
&CommandData=Subject,%7B%7D,0,printer,string,AND|

 

https://frs-fix-tenant1.saasitfix.com/Login.aspx?
role=ServiceDeskAnalyst
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Incident%23
&CommandData=Subject,%7B%7D,0,printer,string,AND|

 

https://frs-fix-tenant1.saasitfix.com/Login.aspx?
role=Admin
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Incident%23
&CommandData=Subject,%7B%7D,0,printer,string,AND|

 

https://frs-fix-qa-auto.saasitfix.com/Login.aspx?
role=Admin
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Incident%23
&CommandData=Subject,%7B%7D,0,printer,string,AND|

ClosedAll Incidents Where Description Contains "Printer"

https://tenant2-frs-qat.saasitdemo.com/Login.aspx?
Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Incident%23
&CommandData=Symptom,%7B%7D,0,Printer,string,AND|

 

http://frs-dev-demo2.saasitdev.com/Login.aspx?
Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Incident%23
&CommandData=Symptom,%7B%7D,0,printer,string,AND|

Test URLs for Different Roles

https://frs-fix-tenant1.saasitfix.com/Login.aspx?
role=ServiceDeskManager
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Incident%23
&CommandData=Symptom,%7B%7D,0,printer,string,AND|

 

https://frs-fix-tenant1.saasitfix.com/Login.aspx?
role=ServiceDeskAnalyst
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Incident%23
&CommandData=Symptom,%7B%7D,0,printer,string,AND|

 

https://frs-fix-tenant1.saasitfix.com/Login.aspx?
role=Admin
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Incident%23
&CommandData=Symptom,%7B%7D,0,printer,string,AND|

 

https://frs-fix-qa-auto.saasitfix.com/Login.aspx?
role=ServiceDeskAnalyst
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Incident%23
&CommandData=Symptom,%7B%7D,0,printer,string,AND|

ClosedAll Incidents with VIP Set to True or False

Boolean value has to be 1 or 0 passed

https://tenant1-frs-qat.saasitdemo.com/Login.aspx?
Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Incident%23
&CommandData=IsVIP,%3D,0,1,Boolean,AND|

 

https://tenant1-frs-qat.saasitdemo.com/Login.aspx?
Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Incident%23
&CommandData=IsVIP,%3D,0,0,Boolean,AND|

Test URLs for Different Roles

VIP is true

https://frs-fix-tenant1.saasitfix.com/Login.aspx?
role=ServiceDeskManager
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Incident%23
&CommandData=IsVIP,%3D,0,1,Boolean,AND|

 

https://frs-fix-tenant1.saasitfix.com/Login.aspx?
role=ServiceDeskAnalyst
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Incident%23
&CommandData=IsVIP,%3D,0,1,Boolean,AND|

 

https://frs-fix-tenant1.saasitfix.com/Login.aspx?
role=Admin
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Incident%23
&CommandData=IsVIP,%3D,0,1,Boolean,AND|

 

https://frs-fix-qa-auto.saasitfix.com/Login.aspx?
role=ServiceDeskManager
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Incident%23
&CommandData=IsVIP,%3D,0,1,Boolean,AND|

VIP is false

https://frs-fix-tenant1.saasitfix.com/Login.aspx?
role=ServiceDeskManager
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Incident%23
&CommandData=IsVIP,%3D,0,0,Boolean,AND|

 

https://frs-fix-tenant1.saasitfix.com/Login.aspx?
role=ServiceDeskAnalyst
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Incident%23
&CommandData=IsVIP,%3D,0,0,Boolean,AND|

 

https://frs-fix-tenant1.saasitfix.com/Login.aspx?
role=Admin
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Incident%23
&CommandData=IsVIP,%3D,0,0,Boolean,AND|

 

https://frs-fix-qa-auto.saasitfix.com/Login.aspx?
role=ServiceDeskManager
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Incident%23
&CommandData=IsVIP,%3D,0,0,Boolean,AND|

ClosedIncident with CreatedDateTime Greater Than (Use the Current Year with 1/1)

https://tenant2-frs-qat.saasitdemo.com/Login.aspx?
Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Incident%23
&CommandData=CreatedDateTime,%3E,0,1/1/2012,date,AND|

 

http://frs-dev-demo2.saasitdev.com/Login.aspx?
Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Incident%23
&CommandData=CreatedDateTime,%3E,0,1/1/2012,date,AND|

Test URLs for Different Roles

https://frs-fix-tenant1.saasitfix.com/Login.aspx?
role=ServiceDeskManager
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Incident%23
&CommandData=CreatedDateTime,%3E,0,6/17/2013,date,AND|

 

https://frs-fix-tenant1.saasitfix.com/Login.aspx?
role=ServiceDeskAnalyst
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Incident%23
&CommandData=CreatedDateTime,%3E,0,6/17/2013,date,AND|

 

https://frs-fix-tenant1.saasitfix.com/Login.aspx?
role=Admin&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Incident%23
&CommandData=CreatedDateTime,%3E,0,6/17/2013,date,AND|

 

https://frs-fix-qa-auto.saasitfix.com/Login.aspx?
role=ServiceDeskManager
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Incident%23
&CommandData=CreatedDateTime,%3E,0,6/11/2013,date,AND|

ClosedWith OpenRecord Option - Search with RecId

https://tenant2-frs-qat.saasitdemo.com/Login.aspx?
Scope=ObjectWorkspace
&CommandId=LoadRecord
&ObjectType=Incident%23
&CommandData=RecId, 2A33CC809D96404F84B25A7780FD8F3A

 

http://frs-rls-tenant2.saasitfix.com/Login.aspx?
ProviderName=GoogleTesting&role-Administrator
&Scope=ObjectWorkspace
&CommandId=LoadRecord
&ObjectType=Change%23
&CommandData=RecId%2c7A0217065C074AC58195846CEF80F1A8

Test URLs for Different Roles

https://frs-fix-tenant1.saasitfix.com/Login.aspx?
role=ServiceDeskManager
&Scope=ObjectWorkspace
&CommandId=LoadRecord
&ObjectType=Incident%23
&CommandData=RecId,2941423B6DD74476AC81159E103BCC49

 

https://frs-fix-tenant1.saasitfix.com/Login.aspx?
role=ServiceDeskAnalyst
&Scope=ObjectWorkspace
&CommandId=LoadRecord
&ObjectType=Incident%23
&CommandData=RecId,2941423B6DD74476AC81159E103BCC49

 

https://frs-fix-tenant1.saasitfix.com/Login.aspx?
role=Admin
&Scope=ObjectWorkspace
&CommandId=LoadRecord
&ObjectType=Incident%23
&CommandData=RecId,2941423B6DD74476AC81159E103BCC49

 

https://frs-fix-qa-auto.saasitfix.com/Login.aspx?
role=Admin
&Scope=ObjectWorkspace
&CommandId=LoadRecord
&ObjectType=Incident%23
&CommandData=RecId,DAB00E0C24454B07B0A355420D6B0E1C

ClosedSelf Service URLS
ClosedSelfService - Search for all Published Announcements

https://tenant1-frs-qat.saasitdemo.com/Login.aspx?
role=SelfService
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Announcement%23
&CommandData=Status,%3D,0,Published,string,AND|#

Test URLs for Different Roles

https://frs-fix-tenant1.saasitfix.com/Login.aspx?
role=SelfService
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Announcement%23
&CommandData=Status,%3D,0,Published,string,AND|#

 

https://frs-fix-tenant1.saasitfix.com/Login.aspx?
role=ServiceOwner
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Announcement%23
&CommandData=Status,%3D,0,Published,string,AND|#

 

https://frs-fix-qa-auto.saasitfix.com/Login.aspx?
role=ServiceOwner
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Announcement%23
&CommandData=Status,%3D,0,Published,string,AND|#

Closed Self Service - Search for Request Offering

http://frs-rls-qa-auto.saasitfix.com/Login.aspx?
ProviderName=OktaTesting
&role=SelfService
&Scope=SelfService
&CommandId=SearchOffering
&SearchString=Escalator+Servicing

Test URLs for Different Roles

https://frs-fix-tenant1.saasitfix.com/Login.aspx?
role=SelfService
&Scope=SelfService
&CommandId=SearchOffering
&SearchString=Escalator+Servicing

 

https://frs-fix-tenant1.saasitfix.com/Login.aspx?
role=ServiceOwner
&Scope=SelfService
&CommandId=SearchOffering
&SearchString=Escalator+Servicing

 

https://frs-fix-qa-auto.saasitfix.com/Login.aspx?
role=SelfService
&Scope=SelfService
&CommandId=SearchOffering
&SearchString=Escalator+Servicing

ClosedSelf Service - Search for Knowledge Articles

http://frs-rls-qa-auto.saasitfix.com/Login.aspx?
ProviderName=OktaTesting
&role=SelfService
&Scope=SelfService
&CommandId=ShowKnowledgeArticle
&Id=18926D41FCAE437CA95ACDA3C98AAF87

Test URLs for Different Roles

https://frs-fix-tenant1.saasitfix.com/Login.aspx?
role=SelfService
&Scope=SelfService
&CommandId=ShowKnowledgeArticle
&Id=18926D41FCAE437CA95ACDA3C98AAF87

 

https://frs-fix-tenant1.saasitfix.com/Login.aspx?
role=ServiceOwner
&Scope=SelfService
&CommandId=ShowKnowledgeArticle
&Id=18926D41FCAE437CA95ACDA3C98AAF87

 

https://frs-fix-qa-auto.saasitfix.com/Login.aspx?
role=ServiceOwner
&Scope=SelfService
&CommandId=ShowKnowledgeArticle
&Id=18926D41FCAE437CA95ACDA3C98AAF87

ClosedSelf Service - Create New Issue

https://itsm-stg.saasit.com/Login.aspx?
ProviderName=GoogleTesting
&role=SelfService
&Scope=SelfServic
e&CommandId=NewIssue

Use a Template in MyItem

https://frs-fix-tenant1.saasitfix.com/Login.aspx

?Scope=SelfService
&CommandId=Newz
&Tab=MyItems
&Template=<TemplateRecID>

Test URLs for Different Roles

https://frs-fix-tenant1.saasitfix.com/Login.aspx?
role=SelfService&Scope=SelfService
&CommandId=NewIssue

 

https://frs-fix-tenant1.saasitfix.com/Login.aspx?
role=ServiceOwner
&Scope=SelfService
&CommandId=NewIssue

 

https://frs-fix-qa-auto.saasitfix.com/Login.aspx?
role=SelfService
&Scope=SelfService
&CommandId=NewIssue

 

https://frs-fix-qa-auto.saasitfix.com/Login.aspx?
role=ServiceOwner
&Scope=SelfService
&CommandId=NewIssue

ClosedSelf Service - Create a New Service Request

https://frs-fix-tenant1.saasitfix.com/Login.aspx
?Scope=SelfService
&CommandId=New
&Tab=ServiceCatalog
&Template=<OfferingRecID>

ClosedSelf Service - Navigate to MyItem Workspace

https://frs-fix-tenant1.saasitfix.com/Login.aspx
?Scope=SelfService
&CommandId=Open
&Tab=MyItems

ClosedSelf Service - Navigate to MyItem Workspace and Open a Record

https://frs-fix-tenant1.saasitfix.com/Login.aspx
?Scope=SelfService
&CommandId=Open
&Tab=MyItems
&ItemId=<ItemRecID>

ClosedSelf Service - Navigate to Service Catalog Workspace

https://frs-fix-tenant1.saasitfix.com/Login.aspx
?Scope=SelfService
&CommandId=Open
&Tab=ServiceCatalog

ClosedSelf Service - Navigate to Search Page

https://frs-fix-tenant1.saasitfix.com/Login.aspx
?Scope=SelfService
&CommandId=Open
&Tab=Search

ClosedSelf Service - Navigate to Search Page and Perform Search Using a Passed-In String

https://frs-fix-tenant1.saasitfix.com/Login.aspx
?Scope=SelfService
&CommandId=Search
&Tab=Search
&SearchString=<SearchString>

ClosedSelf Service - Navigate to Knowledge Workspace

https://frs-fix-tenant1.saasitfix.com/Login.aspx
?Scope=SelfService
&CommandId=Open
&Tab=Knowledge

ClosedSelf Service: Navigate to the Knowledge Workspace and Perform a Search Using a Passed-In String

https://frs-fix-tenant1.saasitfix.com/Login.aspx
?Scope=SelfService
&CommandId=Open
&Tab=Knowledge
&SearchString=<SearchString>

ClosedSelf Service: Navigate to the Knowledge Workspace and Open a Knowledge Article

https://frs-fix-tenant1.saasitfix.com/Login.aspx
?Scope=SelfService
&CommandId=Open
&Tab=Knowledge
&ItemId=<ItemRecID>

ClosedSelf Service: Navigate to an Object Workspace

https://frs-fix-tenant1.saasitfix.com/Login.aspx
?Scope=SelfService
&CommandId=New
&Tab=<ObjectRef>

ClosedSelf Service: Navigate to an Object Workspace and Open a Record

https://frs-fix-tenant1.saasitfix.com/Login.aspx
?Scope=SelfService
&CommandId=Open
&Tab=<ObjectRef>
&ItemId=<ItemRecID>

ClosedSelf Service: Navigate to an Object Workspace and Create a Record

https://frs-fix-tenant1.saasitfix.com/Login.aspx
?Scope=SelfService
&CommandId=New
&Tab=<ObjectRef>
&Template=< TemplateRecID

ClosedOpen a Workspace and Create a New Record with Predefined Values

https://frs-fix-tenant1.saasitfix.com/Default.aspx?
Scope=ObjectWorkspace
&ObjectType=Incident%23
&Commandid=CreateRecord
&CommandData=%7B%22TemplateId%22%3A%229ede89ca-4530-4200-9b58-a3a63bbffe33%22%7D

This url references the template ID in which all data is defined. The json looks at the following:

{

TemplateId: ‘9ede89ca-4530-4200-9b58-a3a63bbffe33’

}

An alternate method is to define fields and child objects to be linked to the new object. For instance, for an incident following the fields/child object, define the following:

{

    Values: {

      Impact: 'High',

      ProfileLink: 'BB445711F9FF481DAA59ED0D8381A911',

      'CI#.': '027F4062D8684A9BAB0B692EC09E3F61'

    }

}

 

http://ca-d02556.na.frs/SaaS/Default.aspx
?Scope=ObjectWorkspace
&CommandId=CreateRecord
&ObjectType=Incident%23
&CommandData=%7b%22Values%22%3a%7b%22
Impact%22%3a%22High%22%2c%22
ProfileLink%22%3a%22BB445711F9FF481DAA59ED0D8381A911%22%2c%22
CI%23.%22%3a%22027F4062D8684A9BAB0B692EC09E3F61%22%7d%7d#1403653057474

ClosedUse Different Command IDs and Search Fields

Open Incident 10450

https://frs-fix-tenant1.saasitfix.com/Default.aspx?
Scope=ObjectWorkspace
&CommandId=LoadRecord
&ObjectType=Incident%23
&CommandData=RecId%2c2941423B6DD74476AC81159E103BCC49

Log In as SDA and Open Incident 10450

https://frs-fix-tenant1.saasitfix.com/Login.aspx?
Scope=ObjectWorkspace
&role=ServiceDeskAnalyst
&CommandId=LoadRecord
&ObjectType=Incident%23
&CommandData=RecId%2c2941423B6DD74476AC81159E103BCC49

Incident with Priority=5

https://frs-fix-qa-auto.saasitfix.com/Login.aspx?
role=ServiceDeskManager
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Incident%23
&CommandData=Priority,%3D,0,5,string,AND|#

Incident with Priority!=5

https://frs-fix-qa-auto.saasitfix.com/Login.aspx?
role=ServiceDeskManager
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Incident%23
&CommandData=Priority,%21%3D,0,5,string,AND|#

Incident with Status = Active

https://frs-fix-qa-auto.saasitfix.com/Login.aspx?
role=ServiceDeskManager
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Incident%23
&CommandData=Status,%3D,0,Active,string,AND|#

Open Task

http://frs-fix-qa-auto.saasitfix.com/Default.aspx?
Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Task%23Assignment
&CommandData=AssignmentID,%3D,0,10946,string,AND|#

Log In as SDA Role and Search Task 10946

http://frs-fix-qa-auto.saasitfix.com/Login.aspx?
role=ServiceDeskAnalyst
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Task%23Assignment
&CommandData=AssignmentID,%3D,0,10946,string,AND|#

Log In as SDA Role and Open Task 11291 by its RecId

http://frs-fix-qa-auto.saasitfix.com/Login.aspx?
role=ServiceDeskAnalyst
&Scope=ObjectWorkspace
&CommandId=LoadRecord
&ObjectType=Task%23Assignment
&CommandData=RecId%2c76C4321537DE46A194F5C226EC2D83F6

Log In as SDA Role and Search Task 11291 by Searching its Parent ID 15577

http://frs-fix-qa-auto.saasitfix.com/Login.aspx?
role=ServiceDeskAnalyst
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Task%23Assignment
&CommandData=ParentObjectDisplayID,%3D,0,15576,string,AND|#

Use the Next Direct Links to Access Task Entries

  • Task#Assignment

localhost/SaaS/Login.aspx?
Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Task%23Assignment
&CommandData=AssignmentID%2c%3d%2c0%2c%24%2810496%29%2cstring%2cAND|#

For example:

http://frs-fix-qa-auto.saasitfix.com/Login.aspx?
Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Task%23Assignment
&CommandData=AssignmentID,%3D,0,10946,string,AND|#

Test URLs for Different Roles

https://frs-fix-tenant1.saasitfix.com/Login.aspx?
role=ServiceDeskManager
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Task%23Assignment
&CommandData=AssignmentID,%3D,0,10870,string,AND|#

 

https://frs-fix-tenant1.saasitfix.com/Login.aspx?
role=ServiceDeskAnalyst
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Task%23Assignment
&CommandData=AssignmentID,%3D,0,10870,string,AND|#

 

https://frs-fix-tenant1.saasitfix.com/Login.aspx?
role=Admin
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Task%23Assignment
&CommandData=AssignmentID,%3D,0,10870,string,AND|#

 

https://frs-fix-qa-auto.saasitfix.com/Login.aspx?
role=ServiceDeskAnalyst
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Task%23Assignment
&CommandData=AssignmentID,%3D,0,10870,string,AND|#

 

  • Task#WorkOrder

localhost/SaaS/Login.aspx?
Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Task%23WorkOrder
&CommandData=WorkOrderID%2c%3d%2c0%2c%24%2810496%29%2cstring%2cAND|#

Test URLs for Different Roles

Work order represents the external task and is only accessible to administrators.

https://frs-fix-tenant1.saasitfix.com/Login.aspx
role=Admin
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Task%23WorkOrder
&CommandData=WorkOrderID%2c%3d%2c0%2c%24%2810496%29%2cstring%2cAND|#

 

https://frs-fix-qa-auto.saasitfix.com/Login.aspx?
role=Admin
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Task%23WorkOrder
&CommandData=WorkOrderID%2c%3d%2c0%2c%24%2810496%29%2cstring%2cAND|#

 

  • Task#ComputerProvisioning

localhost/SaaS/Login.aspx?
Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Task%23ComputerProvisioning
&CommandData=ProvisionRequestID%2c%3d%2c0%2c%24%281025%29%2cstring%2cAND|#

 

Accessible via SDA and Admin Roles

https://frs-fix-tenant1.saasitfix.com/Login.aspx?
role=ServiceDeskAnalyst
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Task%23ComputerProvisioning
&CommandData=ProvisionRequestID%2c%3d%2c0%2c%24%281025%29%2cstring%2cAND|#

 

https://frs-fix-tenant1.saasitfix.com/Login.aspx?
role=Admin
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Task%23ComputerProvisioning
&CommandData=ProvisionRequestID%2c%3d%2c0%2c%24%281025%29%2cstring%2cAND|#

 

https://frs-fix-qa-auto.saasitfix.com/Login.aspx?
role=ServiceDeskAnalyst
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Task%23ComputerProvisioning
&CommandData=ProvisionRequestID%2c%3d%2c0%2c%24%281025%29%2cstring%2cAND|#

 

https://frs-fix-qa-auto.saasitfix.com/Login.aspx?
role=Admin
&Scope=ObjectWorkspace
&CommandId=Search
&ObjectType=Task%23ComputerProvisioning
&CommandData=ProvisionRequestID%2c%3d%2c0%2c%24%281025%29%2cstring%2cAND|#

For child objects of any group object, the full TableRef as ObjectType (for example,Task#Assignment instead of Task#) and correct identity field (it is different for each child object).

ClosedSample URLS

You can use these URLs within an email, web page, or Sharepoint.

Service Catalog:

With provider:

https://itsm-stg.saasit.com/Login.aspx?
ProviderName=GoogleTesting
&role=SelfService
&Scope=SelfService
&CommandId=SearchOffering
&SearchString=Escalator+Servicing

Without provider:

https://itsm-stg.saasit.com/Login.aspx?
role=SelfService
&Scope=SelfService
&CommandId=SearchOffering
&SearchString=Escalator+Servicing

New Incident

https://itsm-stg.saasit.com/Login.aspx?
ProviderName=GoogleTesting
&role=SelfService
&Scope=SelfService
&CommandId=NewIssue

https://itsm-stg.saasit.com/Login.aspx?
role=SelfService
&Scope=SelfService
&CommandId=NewIssue

Search Knowledge Article by ID

https://itsm-stg.saasit.com/Login.aspx?
ProviderName=GoogleTesting
&role=SelfService
&Scope=SelfService
&CommandId=ShowKnowledgeArticle
&Id=18926D41FCAE437CA95ACDA3C98AAF87

https://itsm-stg.saasit.com/Login.aspx?
role=SelfService
&Scope=SelfService
&CommandId=ShowKnowledgeArticle

&Id=18926D41FCAE437CA95ACDA3C98AAF87

Knowledge Articles for Self Service Users

https:///Login.aspx?
role=SelfService
&Scope=SelfService
&CommandId=ShowKnowledgeArticle
&Id=18926D41FCAE437CA95ACDA3C98AAF87

Note that the ID value is Frs_Knowledge.RecId (not Frs_Knowledge.KnowledgeNumber).

Related Information

Session Inactivity Timeout

Topics

Setting Up User Login

Logging Out

Examples

When Seamless Sign-on Fails

Defining the Loading Message

Tasks

How to Log In

Anonymous Login

Viewing a List of Users with External Login

Reference

Login Priority

Password Policy

Logon History

Copyright © 2011-2014 FrontRange Solutions USA Inc. | All Rights Reserved