My Items
My Items is a way for Self Service users to track their service requests and issues. They can access their list of items from their Home page in the My Items pane, or from the My Items workspace.
Administrators can view a list of all My Items for all users, and see the progress of each at a glance.

1. | Log into the Service Desk Console as Administrator, then open the My Items workspace. A list of items appears. |
2. | Click a title from the list to view details. |