Tabs
Select the tabs that appear to Self Service users by default.
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1.
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Within the Configuration Console, open the Tabs workspace. |
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2.
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Under Tabs, click Get Started. The Tabs page appears. |
The default tabs are:
| Home |
The initial dashboard page. |
| Social Board |
The Social Board page, including the Chat Zone. |
| Service Catalog |
To create service requests. |
| My Items |
List of service items owned by the logged-in user. |
| Knowledge Center |
Workspace where knowledge records are created. |
| Search |
Search within multiple objects. |
| Announcements |
Receives announcements while in any page. |
| Alert |
Receives alerts while in any page. |
| FAQ |
Accesses the knowledge base. |
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3.
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Click Edit next to each tab to configure the following options: |
| Title |
The name of the tab that appears to the user. Click the name to edit it. |
| Available |
Makes this tab available to the user. |
| Visible |
Makes this tab initially visible to the user. |
| Closeable |
Includes a Close button (X) that allows the user to close the tab. |
Changing the Tab Order
To change the tab order, click and drag the dotted area on the left of the tab name to reorder the tabs.