ITIL Information Technology Infrastructure Library. A set of practices for HEAT that focuses on aligning IT services with the needs of business. defines a configurationA group of configuration items working together to deliver an IT service, or a recognizable part of an IT service. as a group of configuration itemA component that needs to be managed in order to deliver an IT service. Information about each CI is recorded in a configuration record within a Configuration Management Database (CMDB) and is maintained throughout its lifecycle by Configuration Management. Configuration items typically include IT services, hardware, software, buildings, personnel, and formal documentation such as process documentation.s (CIs) working together to deliver an IT service, or a recognizable part of an IT service. Configuration is also used to describe the parameter settings for one or more configuration items.
Configuration Management is the process used to maintain information about configuration items required to deliver an IT service, including their relationships. This information is managed throughout the lifecycle of the configuration item. Configuration Management is part of an overall service asset and configuration management process.