Canceling a Service Request
Service requests cannot be deleted, but they can be canceled. This procedure changes their status to canceled, but keeps the service request in the system.
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Once canceled, a service request can not be edited.
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Cancel a Service Request
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1.
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Within a service request record, from the Status menu, select Cancelled. |
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2.
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Click Save  from the toolbar.
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The service request now appears in the List View as Cancelled.
Cancel a Service Request from Self Service
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1.
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Log into the Service Desk Console in the Self Service role and open the My Items workspace. A list of items appears. |
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2.
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Double-click the service request item you want to cancel. The Item Details page appears. |
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3.
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Click Cancel Request. The Cancel Service Request confirmation window appears. |
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4.
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Click OK to continue to cancel the request, or Cancel to dismiss the window without canceling the service request. |
When you return to list view, the service request status shows Cancelled.