Service Catalog
The Service Catalog lists request offerings, such as requests for software, computers, or email.
View the Service Catalog
- Log into the Service Desk Console as Self Service, service owner, or administrator, and open the Service Catalog workspace.
Services are divided by categories. Click a category in the left page to limit your view to items in that category. Some items can appear in more than one category.
Request a Service
| 1. | Within the Service Catalog, click the service to request. The Service Options page appears. |
| 2. | Enter information into the fields. Each service has different options (see Default Catalog Offerings). Continue to enter the information as needed for each service. |
| 3. | Click Review and Submit. The item details appear in the main window, and the price automatically appears in the right pane. |
| 4. | Click Edit to make changes to the request. Unless the offering has been designated, you cannot modify the request once it has been submitted. |
| 5. | Click Submit to submit the request. |
- An email is automatically generated to the person assigned the request.
- The request is automatically added to your My Items list, and the progress bar appears.
Delivery Times
If configured, each item in the Service Catalog shows the estimated time it takes to deliver the request.
After the request has been fulfilled, the system automatically calculates the average actual delivery time, based on time to complete the request. You can view this under My Items.
This information is taken from the last 90 days and uses the ServiceReqDeliveryAvgView business object.
To change the time-frame used to take the average:
- On-premise customers:
In the view, change the number of days to a new value.
- Cloud customers
Contact your support representative.
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