Service Tab

1.

Within the Service Desk Console, open the workspace (change, problem, or release) you want, then open a record.

2.

Select the Service tab. The list of linked service records appears, if any.

1.

Within the Service tab, click Link

from the toolbar. A list of all service items appears.

2.

Navigate to the item you want, then click Select. The service item now appears on the list.

3.

Click Save

from the toolbar.

1.

Within the Service tab, double-click the item you want to edit. The Edit Service window appears.

2.

Make the changes you want, as described in Creating a Service.

3.

Click Save. The window closes.

4.

Click Save

from the toolbar.

Removing a Service item from the list does not delete the Service from the database.

1.

Within the Service tab, select the service item you want to remove.

2.

Click Unlink

from the toolbar. The service item is no longer on the list.

3.

Click Save

from the toolbar.