Fulfillment Item Packages
A fulfillment item package defines a requestable item, the tasks that are performed to fulfill the item, and which organizational units are entitled to select the item. When a Service Catalog user submits a request for a fulfillment item package, fulfillment items based on the fulfillment item package are created and added to the resulting Service Request.
Each item can be displayed as a selectable option to a Service Catalog user. You must create a fulfillment item package for each item that you want to display as a choice to a Service Catalog user.
A fulfillment item package can contain a combination of selectable items from task catalogs and software installation catalogs. For example, a fulfillment item package named Required Software could contain two software installation catalogs (each for the automatic installation of a different DSM-managed software package) and one task catalog for an SDA to manually give a user permission to access the location where the software resides. If a Service Catalog user selects Required Software in a Service Catalog request form, the tasks defined in the fulfillment item package are created upon approval of the request.
Create a Fulfillment Item Package
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Log into the Service Desk Console as a service owner or administrator, and open the Fulfillment Item Package workspace. |
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From the toolbar, click New Fulfillment Item Package. A blank record appears. |
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Enter information into the fields. |
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From the Organizational Unit tab, click Link. A list of organizational units appear. |
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Choose an organizational unit from the list, then click Select. The organizational unit appears under the tab. |
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Click Save on the toolbar to commit your settings. |
Administrators can also create Fulfillment Item Packages when creating organizational units (see Organization Chart).
from the tab toolbar.
from the toolbar.