Incident Lifecycle
The following diagram illustrates the lifecycle of an incidentA event indicating an interruption or reduction in service..
The following diagram show the various stages of an incident, including response and resolution times.
Incident States and Resolution Clock
The process to create and resolve incidents generally is:
| 1. | Create an incident record. See Working with Incidents. |
| 2. | Assign the incident to an employee. See Assigning an Incident. |
| 3. | Investigate the incident. See Investigating an Incident. |
| 4. | Resolve the incident. See Resolving Incidents. |
| 5. | Close the incident. See Closing Incidents. |