Workflow Instance
If a business object is part of a workflow (usually involving the approval process or a status progression), then a workflow appears under the Workflow Instance tab of a record.
Viewing the Workflow Instance
| 1. | Within the Service Desk Console, from a workspace, open a record to view details. |
| 2. | Select the Workflow Instance tab. Any workflows associated with the record are listed. |
| 3. | Double-click a workflow item from the list or click Go To. The Edit Workflow Instance window appears. Technically, you can't edit from this window. |
| 4. | Click View Instance. The workflow appears in a new window. |
Adding a Workflow Instance
Workflow instances are automatically created according to the workflows and business rules set up by the administrator.
Modifying a Workflow Instance
Within the Workflow Instance window, modify the workflow as needed. See Using Workflows for more information.
Deleting a Workflow Instance
Workflow instances cannot be deleted within a record. You can, however, cancel or stop the workflow. See Canceling a Workflow Awaiting Approval.