Archiving or Expiring a Knowledge Article

Only the Knowledge Manager can archive or expire articles.

Expiring an article usually means that it is time-sensitive, such as a knowledge article on a product version that is no longer supported. You might want to archive an article that is inaccurate (and replace it with another one) or one that has not been viewed over a period of time in Self Service.

When an article is expired, it can be searched by other users (if the user created the article or is the owner). However, articles that are archived can only be viewed by the Knowledge Manager.

Articles that are in archived or expired status cannot be found in Self Service.

While logged into the Service Desk Console as a Knowledge Manager, open the knowledge article to archive or expire.

Do one of the following:

From the Status field drop-down list, select Archived or click Archive Knowledge Article from the toolbar.
From the Status field drop-down list, select Expired.

The system updates the Retired Date field with today's date.