Publishing a Knowledge Article
When an article goes through the approval process and is approved, the article status is updated to reviewed. A then has the option to review the article again or promote it to published status.
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Only a Knowledge Manager can promote an article to published status.
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Follow these steps to promote a knowledge article to the published status:
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1.
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Within the Service Desk Console, open the Knowledge workspace or select the Knowledge tab in a parent object. |
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2.
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Select the knowledge record. |
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3.
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From the Status field drop-down list, select Published or click Publish Knowledge Article from the toolbar. |
The system updates the Published Date field with today's date.