Best Practices

Listed are the best practices for ITILInformation Technology Infrastructure Library. A set of practices for HEAT that focuses on aligning IT services with the needs of business. standards compliance when using HEAT. Click to view a topic.

• System Overview
  • How HEAT Works
• Service Catalog
  • Service Request Lifecycle
• Service Level Management
  • Service Level Management Lifecycle
• Change Management
  • Change Lifecycle
• Service Asset & Configuration Management
• Incident Management
  • Incident Lifecycle
• Inventory Management
  • Inventory Lifecycle
• Problem Management
  • Problem Lifecycle
• Knowledge Management
  • Knowledge Lifecycle
• Request Fulfillment
• Release and Deployment Management
  • Release Lifecycle
• Service Portfolio Management