Knowledge Quick Actions

Available only to the Knowledge Manager role.

Updates the status of the article to archived.

Note: This quick action is enabled only when the status of the article is published.

Opens the New Article Feedback window.

Enter your feedback and click Save. Your feedback is linked to the knowledge article and appears on the Feedback tab.

Creates a task record.

Creates a new document in the knowledge repository with the same summary (title field in knowledge) and description as the incident.

The system creates a new article and puts it in draft status.

Select the article and click Go to to open it. Enter or modify information and submit it for review.

Creates a new error message in the knowledge repository with the same summary (title field in knowledge), description, and resolution as the incident.

The system creates a new article and puts it in draft status.

Select the article and click Go to to open it. Enter or modify information and submit it for review.

Creates a new issue resolution article in the knowledge repository with the same summary (title field in knowledge), description, and resolution as the incident.

The system creates a new article and puts it in draft status.

Select the article and click Go to to open it. Enter or modify information and submit it for review.

Creates a new patch article in the knowledge repository with the same summary (patch name field in knowledge) and description (installation instruction field in knowledge) as the incident.

The system creates a new article and puts it in draft status.

Select the article and click Go to to open it. Enter or modify information and submit it for review.

Creates a new Q&A article in the knowledge repository with the same summary (How do I?/How can I? field in knowledge) and resolution (answer field in knowledge) as the incident.

The system creates a new article and puts it in draft status.

Select the article and click Go to to open it. Enter or modify information and submit it for review.

Creates a new reference article in the knowledge repository with the same summary (title field in knowledge) and description as the incident.

The system creates a new article and puts it in draft status.

Select the article and click Go to to open it. Enter or modify information and submit it for review.

The Post Social Message Associated with Change quick action in the Incident workspace shares the change on the Social Board.

Available only to the Knowledge Manager role.

Updates the status to published and fills in the published date field to the current date.