Cost Driver
Cost drivers are objects that significantly influence a cost entity (such as a service, service request, or incident). These drivers are associated with price list items and services. When associated with a service, they define the primary cost drivers for the service.
View Cost Drivers
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Log into the Service Desk console as Administrator, and open the Cost Driver workspace. The list of cost items comes up. |
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Double-click an item from the list to view details. |
Create a Cost Driver
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From the ITFM Cost Driver workspace toolbar, click New ITFM Cost Driver. A blank cost driver form appears. |
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Enter information into the fields. |
--fields--
| Status |
Choose from the drop-down list: Active or Inactive. |
| Category |
Choose from the drop-down list: Allocation, Hardware, Software, Professional Service, Overhead, or Vendor Service. |
| Name |
Type a unique name for your cost driver item. |
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Click Save  from the toolbar.
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Link a Cost Driver to a Service
You can link a cost driver directly to a service, or link a service to a cost driver.
Linking a cost driver to a service
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Log into the Service Desk console as Administrator, and open the ITFM Cost Driver workspace. A list of cost drivers defined for your organization appears. |
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Double-click an item to open the record. For example, Financial Services. |
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From the Service tab, click Link . A list of services appears. |
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Choose the service you want from the list, then click Select. |
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Click Save from the toolbar.
The service appears on the Service list, and the cost driver appears within the service record under the Cost Driver tab. |
Linking a service to a cost driver
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Log into the Service Desk console as Administrator, and open the CI Service workspace. A list of services appears. |
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Double-click an item to open the record. For example, Email Service. |
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From the Cost Driver tab, , click Link. A list of cost drivers appears. |
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Choose the cost driver you want from the list, then click Select. |
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Click Save from the toolbar.
The cost driver appears on the list, and the service item appears within the cost item record under the Service tab. |