Approving Releases
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The release workflows described here reference the default application. You can work with your administrator to create or modify the workflows to better meet your business and organizational needs. |
Only release types of majorThis type of change requires a lot of items and/or dependencies and may require other associated change requests. require approval; therefore, HEAT has defined five different workflows to accommodate the various combinations of major releases. They are:
- Major master feature-based release workflow
- Major master location-based release workflow
- Major phase feature-based release workflow
- Major phase location-based release workflow
- Major standalone release workflow
Each release workflow contains defined milestones that are created when you create a major type of release using a release templateA record with several fields already completed by default.. See Working with Milestones for the list of milestones that are created based on the template you select, and see About Milestone Workflows for information about the milestone workflows.
The first milestone defined for a specific release starts when the status of the release is updated to active. When the
The major master location-based workflow is shown as an example:
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The workflow shown is the default. You might be using a workflow that has been customized by your administrator. |
Major Master Location-Based Workflow
When the trigger conditions are met, the workflow defined for those conditions is started. For this release, there are four milestones defined. Each milestone has its own workflow that runs (see About Milestone Workflows). When the first milestone is approved and updated to completed status, the next one is invoked. After the final milestone is approved and updated to completed status, the release is closed.
Viewing the Workflow Instance for a Release
To view where the workflow is at when a release record is sent for approval, click the Workflow Instance tab of a release record.
Viewing the workflow instance for a release that is pending approval lets you know if the approval for the release has been voted on or in waiting state.
| 1. | Log into the Service Desk Console as a Release ManagerResponsible for creating, managing, and executing all aspects of a release, such as preplanning, testing, documentation, and training. and open the Release workspace. A list of releases appears. |
| 2. | Double-click the release record for which to view the workflow. |
| 3. | From the toolbar, click View Workflow. The related workflows appear. |
| 4. | Click Show Definition next to the workflow. The workflow appears. |