Approving Milestones

If you are set up as an approver for a release milestone, you are notified when the status for the default task for the article belonging to that specific collection is updated to pending approval. See Approving Releases for information about the release approval process.

You can approve a release milestone in any one of the following ones:

• From the email notification: See Responding to a Milestone Approval Through Email.
• From the Self Service application: See Responding to a Milestone Approval Request using Self Service.

You can accept or reject a milestone by responding to it directly from the notification email that HEAT sends you. When you receive a milestone approval email request, do the following:

Do not modify the subject line of the notification email when sending your response through email.

The approval keywords are configured in the FRS Approval Status Keyword tab records in the email configuration form. By default, the keywords to approve or reject via email are approved or denied.

The milestone record status is not updated until all of the approvers identified for the specific milestone have responded, unless the approval workflow is configured as such that you are the only approver. By default, a release milestone is not approved all the approvers approve it. See Approving Releases.

The Approval Vote Tracking record for the approval instance of the milestone record is updated to show your response.

You can either click the link that appears in the notification email to go to the Self Service application or log directly into the Self Service application.

If you use the Self Service application for approvals, you must be in the Self Service role. Contact your administrator to add the Self Service role to your employee profile if you are not able to log into the Self Service application.

• If you approve the request, click Approve, then click Approve again to dismiss the approval confirmation message and confirm the approval.
• If you deny the request, click Deny, then enter the reason for denying the request in the Deny Approval-Reason field and click Submit.

The milestone record status is not updated until all the approvers identified for the specific milestone have responded, unless the approval workflow is configured as such that you are the only approver. By default, a release milestone is not approved all the approvers approve it. See Approving Releases.

The Approval Vote Tracking record for the approval instance of the milestone record is updated to show your response.