* * * New or Improved for 2014.1 * * *  Configuring Offering Access

The following options are available when you publish a request offering:

Option	Description
Submit	Specifies if users in this organizational node and location can submit a service request based on this offering.
Edit	Specified if users in this organizational node and location can modify a service request record based on this offering.
Delete	Specifies if users can delete a service request record based on this offering.
Copy	Specifies if users can duplicate the service request record based on this offering.

Only service owners can edit, delete, or copy a request offering.

• The organizational unit for a user is defined in the Employee record.
• Offerings defined for a specific node are also visible to their parent node.
• You can publish to a specific node and not include subtrees.

1.

Log into the Service Desk Console as a service owner or administrator, and open the request offering to publish.

2.

From the Publish Action tab, click Add at the bottom of the page.

Add an Organizational Unit to a Request Offering

The Select Organizational Unit window appears.

3.

Select the node for which to enable access. For example, select Marketing. Check Include Sub Tree to include child nodes.

Select the Organizational Unit Node

4.

Click OK.

Setting access by location gives you more flexibility and allows you to manage the request offering in finer detail.

• The location is determined by the Location field in the Employee record.
• The offering owner still has access, no matter their location.
• A location set to default gives access to all locations.
• Users in a lower location level have access to the offering.

For example, if you have the following locations defined:

Defined Locations

Then it might look like this:

Access by Location

Or in the Select Locations window:

Select Locations Window

If the location North America is selected, then all users in North America, Canada, Mexico, and all child locations have access. Users in Europe do not have access to this request offering.

1.

From the Publish tab of the request offering you added above, click Default in the location column next to the organizational unit to define.

Click Default under Location

The Select Locations window appears.

2.

Uncheck Default, then check the locations you want. For example, check USA.

Select Location USA

This enables access to all USA users, including users in child locations.

3.

Click OK.

4.

Set the status to published, then click Save or Save & Exit.