* * * New or Improved for 2014.1 * * * Using a Cascading Validation List
This example illustrates how to trigger values from additional fields or a combo box (cascading validation list) by creating a service that uses a value based on the field OwnerTeam.
Before configuring this option, ensure you have a standard user team called Desktop Support that it is populated with active employee names.
Standard User Team - Desktop Support
| 1. | Log into the Service Desk Console as an administrator, and open the Request Offering workspace. The list of request offerings appears. |
| 2. | Enter "overnight" in the Search Service Offerings text box. The Overnight Standby Request offering appears. |
Request Offering - Overnight Standby Request
| 3. | Click Overnight Standby Request. The Define Request Offering page appears. |
Sample Request Offering - Define Request Offering Page
| 4. | Click the Design Request Form tab. The service request form appears. |
Sample Request Offering - Design Request Form Page
| 5. | Click Edit  next to Service. The Configuration Editor appears. (See Configuring the List Control for more information.) |
Sample Request Offering - Item Configuration Editor for Service
| 6. | Expand the Pick List: Validation List area, and in Validation List to Use, choose Service Name List from the drop-down list. |
| 7. | In the Additional fields section, add the Service business object and choose the OwnerTeam field. |
Sample Request Offering - Service Business Object, OwnerTeam Field
| 8. | Click OK. |
| 9. | Click Edit next to Service Support Team Member. The Configuration Editor appears again. |
Sample Request Offering - Item Configuration Editor for Service Support Team Member
Ensure the Cascading Validation Definition shows Standard User Team object and the OwnerTeam field.
| 10. | Click OK. |
When the end-user selects Overnight Standby Request: Desktop Service from the Service Catalog, the service field OwnerTeam automatically populates the Service Support Team Member list from the Employee Team: Desktop Support list. The OwnerTeam must be previously configured to include team members. (See Using Teams.)
Sample Service Catalog - Overnight Standby Request
Sample Service Catalog - List Source
