Creating an Outbox

An outbox is the server that handles the outgoing emails. Each mail host has one server performing this function.

You can modify the settings of the outgoing server.

From the Email Configuration workspace, click the record link that you want under the Mail Host column. The Email Configuration window appears.

Enter information into the fields.

--fields--

Parameter	Description
Authentication	The authentication method, either AuthLogin or none. Auth Login is the SMTP_AUTH term for the Microsoft SMTP client.
Block Outgoing Email	Blocks any outgoing emails generated by the system from business rules, quick actions, escalations, workflow, and so on. Email records are created and associated with the applicable record, but are not sent.
Email Address Override	The email address in which to route emails. Use this if you want all outgoing emails to go to specific users or if you want to test the email traffic of the production or staging environment without affecting users. Use commas to separate multiple email addresses.
Keep full incoming message as an attachment.	Attaches an incoming email message to a record. The incoming email message is stored as an email record (with an .EML attachmentA file or web URL reference linked to a record.) in the Activity History tab for the incident or task, depending on the Inbox settings.
Password	The password required to access the email server.
Send Mail Timeout	A value between 1 and 1000 seconds.
SMTP host	A valid hostname for the server processing outbound messages from the tenant.
SMTP port	The email server port name used to send messages.
Store Journal Email As	The format for storing your emails, either text or HTML. HTML is the default.
Use SSL/TLS	Enables SSL and TLS security for outbound messages.
Username	The user name required to access the email server. Usually the email address.

Click Save.