Default Notifications

Business Object	Location
Change#	Notify Requestor that Change is Closed
Change#	Notify Requestor that Change is Implemented
Change#	Notify Requestor that Change is Pending Approval
Change#	Notify Requestor that Change is Scheduled
Change#	Prompt Reason and Create Journal Notes when Change is cancelled
Change#	Prompt Reason and Create Journal Notes when Change is Deferred
Change#	Prompt Reason and Create Journal Notes when Change is Denied
Change#	Send notification to Owner when Change is requested
Change#	Send notification when change is implemented
FRS_ApprovalVoteTracking#	Send Cancellation Notification to Approver
Incident#	Active Notification
Incident#	ForNewIncidentNotification
Incident#	IncidentClosureNotification
Incident#	IncidentPriority1Notification
Incident#	IncidentResolutionNotification
Incident#	Owner Assigned
Incident#	Owner Team Assignment
Incident#	Priority Changed
Incident#	ResponseTimeLapsed
Incident#	Send Survey upon Incident Closure
Incident#	StopEscalationClock
Incident#	VIP Notification
Journal#	Email SendEmail
PIR#	Notify Change Coordinator that PIR has failed
PIR#	Notify Change Requester that PIR is failed
Problem#	Active Problem Resolved Status Change Notification
Problem#	Identified to Active Status Change Notification
Problem#	Logged to Investigation Status Change Notification
Problem#	New Priority 1 Notification
Problem#	New Problem Notification
Problem#	Problem Resolved 3rd Party
Problem#	Waiting for 3rd Party to Resolved Status Change Notification
Problem#	Waiting for Resource to Resolved Status Change Notification
ReleaseMilestone#	Active Milestone Notification
ReleaseMilestone#	Completed Milestone Notification
ServiceReq#	Cancel Service Request
ServiceReq#	Send Survey upon Service Request Closure
Task#	Assignment Send Cancellation Notification to Assigner
Task#	Assignment Send Completed Notification to Assigner
Task#	Assignment SendAssignedNotification
Task#	Assignment SendCancelNotification

Incident Email Notifications

Condition for notification	Email sent to ...
Incident changed to active status	Incident owner
New incident is created	Requester (customer) User reporting the incident (reported by)
Incident status changed to closed	Requester (customer)
Incident created, with a priority of 1	Incident owner Incident owner team manager Incident owner team
Incident status changed to resolved	Requester (customer)
Incident owner is assigned	Incident owner
Incident team is assigned	Incident owner team
Incident priority has changed	Requester (customer)
Incident response time has been breached	Incident owner
Survey response upon incident closure	Requester (customer)
Incident requester updated to VIP requester (customer)	Incident owner Incident owner team manager Incident owner team
Incident owner is reassigned	Requester (customer) Incident owner

Change Email Notifications

Condition for notification	Email sent to ...
A logged change is requested	Change Manager
A logged change is cancelled	Change Requester
A requested change is denied	Change Coordinator Change Manager
Change is pending approval	Change Requester Change Approvers
Change is scheduled	Change Requester
Change is implemented	Change Requester
Change is deferred	Change Requester
Change is closed	Change Coordinator Change Requester
Change tasks completed	Change Manager Task owners

Quick Actions that send emails

Business Object	Location
CI#	Notification of Change Baseline
CI#	Notification to CI Owner of Change Baseline
Employee#	New Self User Notification
Employee#	Welcome Self Registered User
FRS_ApprovalVoteTracking#	ApprovalVoteTrackingNotification
FRS_ApprovalVoteTracking#	ApprovalVoteTrackingNotification for Incident
FRS_ApprovalVoteTracking#	KnowledgeApprovalVoteNotification
FRS_ApprovalVoteTracking#	Send Notification for Vote
FRS_ApprovalVoteTracking#	Send Notification for Vote for Release Milestone
FRS_ApprovalVoteTracking#	Send notification to Vote for Sofware Request
FRS_ApprovalVoteTracking#	Service Request Approval Notification
Incident#	StopClock
Incident#	"Waiting for Customer" Reminder
Incident#	1st Escalation Notification
Incident#	2nd Escalation Notification
Incident#	3rd Escalation Notification
Incident#	Incident Assigned Notification
Incident#	Incident Closure Notification
Incident#	Incident Priority1 Notification
Incident#	Incident Resolved Notification
Incident#	Incident Update Notification
Incident#	New Incident Notification
Incident#	Problem Workaround Notification for Incident Owner
Incident#	Resolution Threshold Breach
Incident#	Response Threshold Breach
Journal#	Email Resend Email
Problem#	Incident Resolved Notification
Problem#	New Notification
ServiceReq#	1st Escalation Notification Email for Service Request
ServiceReq#	2nd Escalation Notification Email for Service Request
ServiceReq#	3rd Escalation Notification Email for Service Request
ServiceReq#	New High Urgency Service Request
ServiceReq#	New Service Request Assigned to team
ServiceReq#	New Service Request Received
ServiceReq#	Resolution Threshold Breach Notification Email for Service Request
ServiceReq#	Response Threshold Breach Notification Email for Service Request
ServiceReq#	Service Request Approval Timeout Notification
ServiceReq#	Service Request Approved Notification
ServiceReq#	Service Request Denial Notification
ServiceReq#	Service Request No Approver Notification
ServiceReq#	Service Request - Software Installation. Computer or Installation Package is not selected
ServiceReq#	Waiting Threshold Breach Notification Email for Service Request
Task#	Assignment Accept
Task#	Assignment Complete
Task#	Assignment Reassign
Task#	Assignment Reject
Task#	Assignment Waiting
Task#	Assignment Resolution Threshold Warning Notification Email

Workflows with Notification blocks that send emails

Business Object	Location
Change	Change Approval Workflow NULL
FRS_data_dsm_sync_request	DSM Sync Request
FRS_Knowledge.Document	Knowledge Approval Process for Document
FRS_Knowledge.ErrorMessage	Knowledge Approval Process for Error Message
FRS_Knowledge.IssueResolution	Knowledge Approval Process for Issue Resolution
FRS_Knowledge.Patch	Knowledge Approval Process for Patch
FRS_Knowledge.QandA	Knowledge Approval Process for Q and A
FRS_Knowledge.Reference	Knowledge Approval Process for Reference
Incident	Approval Incident Detail Workflow
Incident	Incident Survey
Incident	SoftwareInstallation and Computer Provisioning completion
Knowledge	Knowledge Approval Process
Release Milestone	Build and Test Release Milestone
Release Milestone	Deployment Milestone
Release Milestone	Deployment Preparation Milestone
Release Milestone	Early Life Support Milestone
Release Milestone	Release and Deployment Planning Milestone
Release Milestone	Release Review and Closure Milestone
Release Milestone	Service Testing and Pilot Milestone
ScheduleEntry	DSM Computer Sync
ScheduleEntry	DSM Software Sync
ServiceReq	Audio Conferencing Services
ServiceReq RequestWorkflowCompletion	Service Request Workflow Completion Block
ServiceReq	Send Survey Notification
Task	.Assignment Send Notification Team Owner, if Owner is empty
Task.ComputerProvisioning	Software Provisioning
Task.DSM_SoftwareActivation	DSM Software Activation
Task.SoftwareInstallation	Software Installation Request