Clone Object Quick Action
Creates a copy of the selected record and overwrites the specified fields, including copying from One-to-One relationships.
- To avoid copying values for any field (such as ResolutionEscLink, ResponseEscLink, WaitingEscLink, and ClosingEscLink), set the value to empty.
- When choosing a field that uses counters (such as AssignmentID or IncidentNumber, you must enable the Unique property (see Using Fields). Otherwise, you will have multiple records with the same numbers. Counters are invoked through a business rule (see Using Business Rules).
A Business Rules Using a Counter
In this case, the Field Value can be left empty.
| Parameter | Description |
|---|---|
| Field Name |
Choose from the drop-down list. |
| Field Value |
Enter a value for the field. |
- Click Add
to add objects to clone. - Click Delete
to remove a value from the list.