Creating a Task

While working on a parent object such as an incident, a change, a problem, or a release milestone, you can create tasks to complete work on the parent object. These tasks can then be assigned to different owners.

--fields--

Field	Description
Summary	A brief summary title for the task.
Details	Description of the task.
Status	This field is automatically generated.
Priority	The priority. Automatically entered or select from the drop-down list.
Service	The service organization. Select from the drop-down list.
Team	The team. Select from the drop-down list.
Manager	This field is automatically generated based on the team field.
OLA	This field appears according to the chosen team. This field is automatically generated. When fulfilling an incident or request of a service with an OLAOperational-level agreement., the Service Desk Analyst sees the defined task catalog. If there is no operational level agreement, the task catalog does not appear.
Task Catalog	This field appears according to the chosen team. Choose a task catalog from the drop-down list.
Owner	The owner. Select from the drop-down list.
Email	This field is automatically generated bases on the Owner field.
Phone	This field is automatically generated based on the Owner field.
Actual Effort	The amount of time (in minutes) that the task has taken.
Cost	This field is automatically generated based on the actual effort and cost per unit.

At this time:

• The task record appears under the Task tab of the business object.
• The task owner (if specified) is notified of the assignment.
• The team manager (if the owner is not specified) can assign the task to a team member.
• The task status is updated to assigned if an owner is selected, otherwise it remains in the logged status.