Responding to a Task by Email
You can accept or reject a task assignment by responding to it directly from the task notification email.
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1.
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When you receive a task assignment via email, click Reply and indicate your acceptance or rejection of the task assignment by typing accepted or rejected in the body of the message. |
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2.
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If you reject a task, enter the reason for rejecting it in the second line of the body of the message. |
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The approval keywords are configured in the FRS Approval Status Keyword tab records in the Email Configuration form. The default keywords to approve or reject via email are Accepted or Rejected.
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The task status updates. If the task is accepted, the status becomes accepted. If the task is rejected, the status becomes logged and is no longer valid, but the Owner field is still populated.
The incoming email is stored in the Activity History tab of the task record.