* * * New or Improved for 2013.2 * * * Task-Incident Workflow
Before you can close an incident, all of its tasks must be closed. Also, once all tasks within an incident are closed, the incident status should automatically change to resolved, or a new task automatically created. However, you can close an incident regardless of the status of its tasks. This automatically closes any open tasks within the incident.
You cannot update incidents when they are in the logged status.
Enabling the Task-Incident Workflow
This feature is not enabled by default; you must manually enable this option to use it. To enable this feature, you must set the Task.Assignment and incident validation on save rules.
| 1. | Within the Configuration Console Main Menu, choose Business Objects, then open the Incident business object page. |
| 2. | Choose the Business Rules tab. The list of rules appears. |
| 3. | At the bottom of this list is the Validation On Save Rules section. The only rule listed is shown crossed out (disabled). |
The full expression is:
$(((Status != "Closed") && (Status != "Resolved")) || IsTrueForAllChildren("Incident#", RecId, "Task#Assignment.Rev3", "$(Status == 'Completed' || Status == 'Cancelled' || Status == 'Rejected')"))
| 4. | Click Enable  next to the rule. The rule is no longer crossed out. |
| 5. | Click Save on the toolbar to commit your settings. |
| 6. | Return to the Home page and open the Task.Assignment business object, then choose the Business Rules tab. The list of rules appears. |
| 7. | At the bottom of this list is the Validation On Save Rules section. The only rule listed is shown crossed out (disabled). |
Validation On Save Rules Section
The full expression is:
$(IfAllSiblings("Incident#.Rev3", "$(Status != 'Closed' && Status != 'Resolved')", "$(Status == 'Completed' || Status == 'Cancelled' || Status == 'Rejected')", "$(PromptAndExecuteAction('$(Parent(Incident#.Rev3))', 'Task belongs to an Incident with no other unfinished Tasks. Select [Yes] to set Incident resolved, select [No] to create a new Task, or select [Cancel] to cancel the Task save operation.', 'Resolve Incident', 'New TaskAssignment'))"))
| 8. | Click Enable next to the rule. The rule is no longer crossed out. |
| 9. | Click Save on the toolbar to commit your settings. |
