Responding to a Task

If you or your team is assigned a task, you must respond to it within a set amount of time. If you do not, an escalation notification displays as specified by your system configuration.

Within an escalated task (only tasks with no status or a status of assigned or logged are escalated), select one of the following to begin processing the task and end the escalation:

• Accept: You accept the task and the task is assigned to you.
• Complete: The task is finished.
• Reassign: The task reverts to the logged state.
• Continue: Continue to the next workflow step.
• Cancel: Stop the task.
• Waiting: The task is on hold until further action or information is received.
• Reject: The task reverts to logged state.