Task Catalog Status
This workspace enables you to create statuses for the task catalog.
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Log into the Service Desk Console as an administrator, and open the Task Catalog Status workspace. The list of statuses appears.
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Two default statuses appear in the Task Catalog Status workspace:
- Active
- Inactive
1. | To create a new status, from the toolbar click New Task Catalog Status. A blank form appears. |
2. | Enter the name of the status. For example, enter suspended. |
3. |
Click Save ![]() |
The status is added to the list and appears in the Catalog Status drop-down menu. You might need to refresh the screen to see the new status.
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You can change the name of an existing status. Existing records retain the old name of the status, but new records use the new status name.
1. | Double-click a status from the list. The Task Catalog Status form appears with the existing status in the text box. |
2. | Enter a new name. |
3. |
Click Save ![]() |
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You can permanently delete a status from the list. Existing records retain the deleted status, but new records do not see this status option. Do not delete all statuses; leave at least one status on the list.
Select the status to delete and click Delete from the toolbar.