Task Catalog Status
This workspace enables you to create statuses for the task catalog.
Viewing the Task Catalog
Log into the Service Desk Console as an administrator, and open the Task Catalog Status workspace. The list of statuses appears.
Creating a Task Catalog Status
Two default statuses appear in the Task Catalog Status workspace:
- Active
- Inactive
| 1. | To create a new status, from the toolbar click New Task Catalog Status. A blank form appears. |
| 2. | Enter the name of the status. For example, enter suspended. |
| 3. |
Click Save  from the toolbar.
|
The status is added to the list and appears in the Catalog Status drop-down menu. You might need to refresh the screen to see the new status.
Task Catalog Item Showing Status
Modifying a Task Status
You can change the name of an existing status. Existing records retain the old name of the status, but new records use the new status name.
| 1. | Double-click a status from the list. The Task Catalog Status form appears with the existing status in the text box. |
| 2. | Enter a new name. |
| 3. |
Click Save from the toolbar.
|
Deleting a Task Status
You can permanently delete a status from the list. Existing records retain the deleted status, but new records do not see this status option. Do not delete all statuses; leave at least one status on the list.
Select the status to delete and click Delete 
from the toolbar.