Knowledge Object

Control for attaching indexed documents to the article that can be indexed and searched (if the attachment is a format that can be indexed).

Attachment file name.

Attachment file type.

Used in the case where the article author is not the creator. Defaults to the login ID of the article creator.

One of the values from the KnowledgeCategory business object.

Pick list from Repository of KnowledgeRepositories.

Number of times users answered "This solved my problem" question.

Number of times users answered yes to "This solved my problem".

Number of times users answered no to "This solved my problem".

Number of Self Service user views.

Login ID of the person who created the article.

Date and time when the article was created.

Description of the article.

Text displayed for article.

Date at which the article is effective and should be published for user access. Currently there are no actions associated with this date.

Pick list from Environment of KnowledgeEnvironment.

Date at which the article is no longer considered valid.  Currently, there are no actions associated with this date.

Specifies the type of knowledge represented in the record.

Specifies whether approval required from the business unit.

Specifies whether approval is required from the presentation unit.

Specifies whether technical approval required.

Allows keyword entry to assist in searches.

Knowledge article ID number.

Knowledge article version number.

Login ID for the last person to modify the article.

Date and time when the article was modified.

Date used by the workflow engine to determine when the article review period has ended. If the article approval yes vote criteria has not been met by this time the article is considered to have failed the review process and is set to rejected status.

User who created the article.

Email address of the owner.

Owner team.

Owner type.

Date published.

Record ID.

Date when the article was moved into the archived status.

One of the status values from the KnowledgeStatus business object.

One of the values from the KnowledgeSubCategory business object.

Article title.

zero or many

zero or many

zero or many

zero or many

zero or many

zero or many

zero or many

zero or many

many

many

zero or many

Main FRS_Knowledge edit.

Change article status to archived.

Create new KMFeedback business object.

Update status to published.

Run for workflow instance.

Change article status to in review.

Find 'FRS_Knowledge' where: FRS Knowledge# CreatedDateTime Greater or Equal $(LastThirtyDays())

Find 'FRS_Knowledge' where: FRS Knowledge# CreatedDateTime Greater or Equal $(StartOfThisMonth())

Find 'FRS_Knowledge' where: FRS Knowledge# LastModDateTime Greater or Equal $(StartOfThisMonth())

Find 'FRS_Knowledge' where: FRS Knowledge# Status Equal to Published

AND

Find 'FRS_Knowledge' where: LastModDateTime Greater or Equal $(LastThirtyDays())

Find 'FRS_Knowledge' where: FRS Knowledge# Status Equal to Rejected

AND

Find 'FRS_Knowledge' where: LastModDateTime Greater or Equal $(LastThirtyDays())

Find 'FRS_Knowledge' where: FRS Knowledge# Status Equal to Expired

AND

Find 'FRS_Knowledge' where: RetiredDate Greater or Equal $(LastThirtyDays())

Find 'FRS_Knowledge' where: FRS Knowledge# CreatedDateTime Greater or Equal $(StartOfThisYear())

Find 'FRS_Knowledge' where: FRS Knowledge# LastModDateTime Greater or Equal $(StartOfThisMonth())

Find 'Task' where: Task# Status Equal to Logged

OR Task# Status Equal to Assigned

OR Task# Status Equal to Accepted

Find 'Incident' where: Incident# Status In List Closed, Resolved

Find 'FRS_Knowledge' where: FRS Knowledge# Author Equal to $(CurrentLoginId())

Find 'FRS_Knowledge' where: FRS Knowledge# RecID Is Not Empty

Find 'FRS_Knowledge' where: FRS Knowledge# Status Equal to Archived

AND

LastModDateTime Greater or Equal $(LastThirtyDays())

Find 'FRS_Knowledge' where: FRS Knowledge# Status Equal to Draft

AND

LastModDateTime Greater or Equal $(LastThirtyDays())

Find 'FRS_Knowledge' where: FRS Knowledge# Status Equal to In Review

AND

LastModDateTime Greater or Equal $(LastThirtyDays())

Find 'FRS_Knowledge' where: FRS Knowledge# Status Equal to Reviewed

AND

LastModDateTime Greater or Equal $(LastThirtyDays())

Find 'KM_Feedback' where: KMFeedbackType Equal To ArticleFeedback

Find 'KM_Feedback' where: KMFeedbackType Equal To ArticleFeedback

AND

'KM_Feedback' CreatedDateTime Greater or Equal $(LastThirtyDays())

Find 'KM_Feedback' where: KMFeedbackType Equal To ArticleFeedback

AND

'KM_Feedback' CreatedDateTime Greater or Equal $(StartOfThisMonth())