Problem Object

Pick list for the category.

$CurrentUserName()

$CurrentDateTime()

$CurrentUserName()

$CurrentDateTime()

Details of the problem.

Text of the error message.

Pick list for the impact.

Date when established.

Computed

$CurrentUserName()

$CurrentDateTime()

Impacted organization unit.

Assigned owner.

Assigned owner team.

$DefaultUserType()

Based on the impact, urgency, and severity.

Known error date; the created date.

Closed date; the created date.

Auto generated from counter.

Record ID.

When the problem is resolved.

Pick list for the resolution action.

When auto resolved.

When RFC is submitted

Impacted service

Pick list for the status.

Brief description of the problem.

Auto-filled. Values can be problem or known error.

Pick list for the urgency.

zero or many

zero or one

exactly one

zero or many

zero or many

zero or many

zero or many

zero or one

zero or one

zero or many

zero or one

zero or one

zero or many

zero or one

zero or many

zero or many

zero or many

zero or many

zero or many

zero or one

Main problem edit.

Brief preview below list (browse).

Pop-up view.

Shows the root cause of the problem.

Shows a workaround for the problem.

Shows the details tab.

Creates a new change using problem data.

Creates a new knowledge article, based on the contents of the current problem.

Closes all incidents related to the current problem.

Updates the status of the problem to closed. Invoked from the "Problem Close Process" demo workflow via the "Close Related Problems" quick action.

Sends notification to the related CI owner if the CI is identified as the root cause for the problem.

Sends notification to the Problem Review Board when the root cause of a major problem is identified.

Sends notification to the owner for a new problem.

Sends notification to the owner for a new problem.

Detects when the first incident is linked to the problem to populate the date and time to field Problem.FirstIncidentLinked.

Major problem review.

New link on Problem Review Board.

New service linked add to Problem Review Board.

Closes any incident records linked to a parent problem record that has been closed.

Root cause has been found.

Starts an investigation of the problem.

Find 'Problem' where: Problem# Status Not in List Canceled, Closed

Find 'Problem' where: Problem# Status Equal To Active

AND

CI# RecID IsNotEmpty

Find 'Problem' where: Problem# Status Equal To Closed

AND

Problem# ClosedDateTime EqualTo $(LastThirtyDays())

Find 'Problem' where: Problem# Status Equal To Active

Find 'Problem' where: Problem# Status Equal To Active

AND

Incident# RecID IsNotEmpty

Find 'Problem' where: Problem# RecID Is Not Empty

Find 'Problem' where: Problem# Status Equal To Closed

Find 'Problem' where: Problem# Priority Equal To 1

Find 'Problem' where: Problem# Type of Problem Equal To Known Error

AND

Problem# Workaround IsEmpty

AND

Problem# Status NotInList Closed, Resolved

Find 'Problem' where: Problem# Type of Problem Equal To Known Error

Find 'Problem' where: Problem# Status Equal To Logged

Find 'Problem' where:Problem# Status InList Active

AND

Problem# Owner Equal To $(CurrentLoginId())

Find 'Problem' where: Problem# Owner Equal To $(CurrentLoginId())

Find 'Problem' where: Problem# OwnerTeam Equal To $(CurrentUserTeam())

Find 'Problem' where: Problem# Priority Equal To 1

AND

Problem# Status Equal To Active

Find 'Problem' where: Problem# TargetResolutionDate Less Than $(CurrentDateTime())

AND

Problem# Status Not In List Closed, Resolved

Find 'Problem' where: Problem# CreatedDateTime Equal To $(CurrentDate())

Find 'Problem' where: Problem# Root Cause Created Greater Than $(StartOfThisYear())

Find 'Change' where: Change# RecID Is Not Empty

Find 'CI' where: CI# RecID Is Not Empty

Find 'Problem' where: Problem# Incident To Root Cause Created Greater Than 0

Find 'Problem' where: Problem# Status Equal To Identified

AND

Incident# RecID Is Not Empty

Find 'Problem' where: Problem# Status Not In List Canceled, Closed, Identified, Investigation, Resolved, Waiting for 3rd Party, Waiting for Resource

AND

Incident# RecID Is Not Empty

Find 'Task' where Status In List Accepted, Waiting